Sonata's Services for Food Services Industry
The food services industry is a classic mature market. Productivity
has always been a priority for food services operators. Given
the stiff competition and low profit margins, food services
operators are expected to continue focus on improving productivity
& profitability, lowering operating cost and agile processes
to provide better customer experience.
As one of the most labor-intensive and competitive industries,
there is a strong need to integrate technology in the restaurant
business. Companies are realising the potential for IT as a
strategic management tool, the primary IT drivers being enhanced
guest services and cost savings.
Service Offerings
At Sonata, the first step towards a collaborative relationship
while providing enterprise software solutions and financial services
to a client is to understand their requirements. This is done
on a multi-tier level which helps us build customized software,
integrate complex systems and synchronize business processes in
real-time.
Our suite of services for the Food Services industry
includes:
| Infrastructure Management |
- Server & Data Center Management
- System Admin
- Database Admin
- Storage Admin
- Mail/ Messaging Admin
- Web Admin
- Back-up and Restoration
- Performance Monitoring and Tuning
|
| Network
Management |
- LAN/ MAN/ WAN Management
- Monitoring & Administration
- Troubleshooting
- Maintenance
- Enhancements
- Security Management
- Risk Assessment & Analysis
- Monitoring & Administration
- Mitigation & De-risking
|
| Desktop/ End user support |
- Desktop Support
- Desk side Support
- Asset Management
- Depot/ Spares Management
- Software Deployment
|
| Helpdesk Services |
- 24x7 Centralized Technical Helpdesk
(Level 1 & 2)
- Single-point contact for all
First Level issues
- Second and Third Level support
for internal applications and PCs
- SLA based service delivery
- Dedicated managed voice network
for routing calls to offshore
|
| Application Development |
- Process Analysis
- SLA Planning
- Application Design and Prototyping
- System Development
- Quality Assurance and Testing
- Deployment
|
| Applications
Management |
- Implementation & Migration
- Patch/ Release Management
- Performance Monitoring & tuning
- Application Hosting
- Routine Administration
|
| Packaged Implementation |
- Implementation & Global Rollout
- Customization and System Integration
- Post-Implementation Consulting
- Support and Maintenance
- Upgrades and Migration Services
|
| Business Intelligence |
- Business Function Analyzers
- Packaged Analytics
- Business Performance Management Scorecard solutions
|
Measuring and monitoring Key Performance Indicators
(KPIs) like Sales, Food Costs, Procurement, Labor and Customer
Satisfaction are critical to restaurant productivity and profitability.
Sonata’s Food Services framework is a comprehensive solution
to track these KPIs. Designed for your restaurant operations,
with integration and scalability features, this framework offers
simple, role-based Dashboards and Scorecards that provide quick
and convenient access to users, with detailed drilled-down information
and dynamic reporting.
|
