Services :

Our service set includes :

	Business benefits analysis, solution options consulting, and consulting services for building business cases, including pre-implementation audits, performance baselining, and identification of KPIs to be achieved after implementation.
	Implementation services, including full-cycle implementation -- from business analysis and designing to Capacity Requirement Planning (CRP), building, deploying, testing, training, planning the transition and post-implementation hand-holding support. We also offer Program Management and support for organizational transformation / transition / change management.
	Standardization of implementations, business processes and best practices across a multi-location / global enterprise, and services for :   • Adoption of a Single Global Instance. • Instance consolidation. • Global roll-outs across multiple instances, wherever required.
	Customizations, bespoke development, enhancements and development of bolt-on modules.
	Integration services using the Oracle stack of XML Gateway-based integration or SOA. We also have capabilities for creating data-hubs using middleware like TIBCO or MQSI.
	Upgradation and migration.
	Remote Database Administration (DBA) services.
	Support and Helpdesk services :   • Shared support services or customer-specific Specialised Support centers • L1, L2, L3 support with SLAs

Dedicated Solution Centers :

 

The DSC maintains, updates and rolls out customer standards, processes, tools and terminologies, and projects, using templates, guides, tools and schedules. It can also build customer-specific knowledge base.

 

It also performs Impact Analysis of updates and new versions of the product, and quickly identifies the areas for improvement to ensure better utilization of the product functionalities. Such DSCs are powered by specialized and agile teams with relevant skills to deliver support / projects across the world. They can be quickly ramped up / down, depending on the business requirement, while maintaining a steady core group.