ENTERPRISE IT SERVICES Services
Infrastructure Management
Overview
Chasing the constantly wavering IT infrastructure to meet varying business requirements can significantly affect the internal resources of an enterprise. To help enterprises escape such a scenario and manage their IT infrastructure efficiently, Sonata offers end-to-end Infrastructure Management Services (IMS) for consultancy, design, application hosting, implementation and remote infrastructure management.
Since IT infrastructure is the keystone of the success of an enterprise, a highly available, reliable, manageable and scalable IT infrastructure can prove to be its unique differentiator in the crowded IT market.
Very often, enterprises have to battle shrinking budgets, high maintenance costs, rising complexity and short technology cycles, all at the same time. Consequently, a multitude of conflicting objectives puts a strain on IT budgets, while the benefits of managing IT infrastructure remain elusive.
Infrastructure Management Services encompass the services related to monitoring, managing and enhancing the performance of an enterprise's IT infrastructure. This includes Helpdesk Services, Server Management, Data Center Management, Network Management, Asset Management, Desktop Support, IT Security Services, Application Management Services, etc.
Sonata's Services:
Sonata offers a gamut of Infrastructure Management Services, which can be broadly grouped into six categories :
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Application
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Server
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Desktop
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Storage Devices
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Database Management
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Network and Security Management.
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Sonata's suite of IT Infrastructure Management Services includes the following :
These business-centered services, based on the latest technologies, help enterprises optimize their IT infrastructure to enhance Return on Investment (RoI) and achieve operational excellence.
Sonata makes use of Remote Infrastructure Management (RIM) tools to provide Infrastructure Management Services to its clients worldwide. These tools drive down the overall cost of services without compromising with their quality and help enterprises overcome operational challenges.
With state-of-the-art delivery centers in India and Germany, and a wide range of tools to automate infrastructure management, Sonata provides 24x7 support to its clients through a mix of on-site and offshore services with Global Delivery Capability. It has extensive experience in setting-up and running dedicated Offshore Delivery Centers (ODCs), in compliance with the ITIL best practices, for its clients.
Sonata's experience of designing, implementing and supporting systems at over 60 client locations help it optimize and de-risk its implementation methodology to adapt to its client's IT landscape. Its proven, de-risked methodology comprises five steps : Plan, Prepare, Transfer, Operate and Optimize.
Why Sonata?
Sonata, with its comprehensive and flexible Infrastructure Management Services, offers a unique business proposition to its clients. Some of the highlights of Sonata's services offerings are:
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Lower operation costs through the use of RIM tools: Sonata achieves this through:
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Reduced manpower costs for maintaining dedicated resources on diverse technologies and staffing for peak load.
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Transfer of the service delivery center to a low-cost location.
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Consolidation of IT assets and service locations.
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Delivery of improved services to end-users: This is accomplished through:
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Defined processes for IT Service Management, conforming to industry standards such as ITIL/ISO 20000.
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Better enforcement of SLAs.
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Automation of service delivery using RIM tools.
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Maintenance of "asset-light" IT set-up and low capital investments.
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Ability of clients to concentrate on their core business competencies as Sonata takes the end-to-end responsibility for their IT infrastructure.
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Realization of finite, predictable budgets: Sonata helps its clients avoid time and cost overruns that occur due to technical/human errors in an internal IT set-up.
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