IT infrastructure is the backbone of any enterprise, irrespective of its size. Aligning IT with business objectives continues to be the biggest challenge for CIOs today. Achieving business goals and objectives depend largely on the IT infrastructure. As business needs continue to evolve, management of IT infrastructure becomes imperative for better performance and enhanced productivity. Therefore, proper planning, deployment and support of IT infrastructure are critical for an enterprise.

Sonata’s Infrastructure Management Services

To help enterprises manage their IT infrastructure efficiently and cost effectively, Sonata offers end-to-end Infrastructure Management Services which include Consultancy, Design, Implementation, Application Hosting and Remote Infrastructure Management services. Sonata leverages its in-depth industry knowledge, best practices, technical expertise and Global Delivery Model to enable customers get the best out of their IT infrastructure.

Sonata, with its comprehensive and flexible Infrastructure Management Services, offers a unique business proposition to its customers. Sonata’s wide experience in designing, implementing and supporting systems at over 70 customer locations enables it to help enterprises build and manage a highly available, reliable IT infrastructure capable of meeting the dynamic needs of their businesses.

Sonata with more than 400 resources worldwide and state-of-the-art Delivery Centers in India (Bangalore and Hyderabad) and Germany (Hannover) offers a gamut of Infrastructure Management Services to help enterprises align their IT processes with their business needs.
   
Consultancy Services

Sonata provides Consultancy Services to its customers on key areas such as infrastructure, processes and Disaster Recovery/Business Continuity Planning (DR/BCP). At Sonata we understand the customer's business requirements, undergo a comprehensive study of the customer's existing infrastructure, identify gaps and provide necessary recommendations. We offer valuable advice on consolidation of Data Centers or technology environments as well as solutions for continuous cost reduction within an enterprise’s IT department.

Sonata offers the following Consultancy Services :

    Enterprise Architecture Consultancy
    Process Consultancy
    DR/BCP Consultancy
    Infrastructure Consultancy and Audit

Project Services

Sonata services help customers to effectively work on time-bound projects. Sonata’s Project Services are based on the latest technologies and platforms that help enterprises optimize their IT infrastructure to enhance Return on Investment (RoI) and achieve operational excellence.

Sonata’s Project Services include :

    Infrastructure Upgrades and Migration
    Infrastructure Optimization and Consolidation
    Disaster Recovery and Business Continuity Plan - Design & Implementation
    Data centers, Network and Security Design, Implementation and Migration

Managed Services

Sonata offers Managed Services across a wide spectrum of infrastructure elements that help customers to keep their operations up and running. Additionally, Sonata develops and maintains relationships with various hardware and software vendors. This provides the customers with a one-point contact for all their technology needs.

 

 

Sonata provides 24x7 support to its customers through a mix of on-site and offshore services. Our global delivery capabilities enable us to consistently deliver services from multiple locations – all bound together by a set of processes that are Information Technology Infrastructure Library (ITIL) compliant.

Sonata provides a broad range of Remote Infrastructure Management Services (RIMS) which include Help Desk, Server Management, Operating System, Database Management, Storage Management, Network Management and Data Center Management services. Sonata uses state-of-the-art RIMS tools to automate the infrastructure management process and ensure availability of mission critical IT infrastructure for its customers. These tools drive down the overall cost of services without compromising on quality and help enterprises overcome operational challenges and enhance performance. Sonata’s RIMS help customers to focus on their core businesses and outsource their IT services.

Help desk Services

Sonata’s 24x7 Service Desk acts as a centralized, single point of contact for end users within the customer organization. We currently handle over 10,000 incidents monthly. Our Service Management processes are ITIL compliant.  We use a variety of proprietary and third party tools to manage them.

Security Services

Sonata’s Security Services help customers to maintain the confidentiality, integrity and availability of information within their organization.

Sonata offers the following security services to clients :  

    Advisory Services
    VA & PT Services – Vulnerability Assessment and Penetration Testing Services
    IA services - Identity Management and Access Management
    Audit Services

With state-of-the-art Delivery Centers in India and Germany, and a wide range of tools to automate infrastructure management, Sonata provides 24x7 support to customers through a mix of on-site and offshore services.

     follows Industry Best Practices to  provide end-to-end IT solution to its clients

     controlled processes and better enforcement of SLAs