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Infrastructure Management Overview

 
IT infrastructure is the backbone of any enterprise, irrespective of its size. Aligning IT with business objectives continues to be the biggest challenge for CIOs today. Achieving business goals and objectives depend largely on the IT infrastructure. As business needs continue to evolve, management of IT infrastructure becomes imperative for better performance and enhanced productivity. Therefore, proper planning, deployment and support of IT infrastructure are critical for an enterprise.

Sonata’s Infrastructure Management Services

To help enterprises manage their IT infrastructure efficiently and cost effectively, Sonata offers end-to-end Infrastructure Management Services which include Consultancy, Design, Implementation, Application Hosting and Remote Infrastructure Management services. Sonata leverages its in-depth industry knowledge, best practices, technical expertise and Global Delivery Model to enable customers get the best out of their IT infrastructure.

Sonata, with its comprehensive and flexible Infrastructure Management Services, offers a unique business proposition to its customers. Sonata’s wide experience in designing, implementing and supporting systems at over 70 customer locations enables it to help enterprises build and manage a highly available, reliable IT infrastructure capable of meeting the dynamic needs of their businesses.

Sonata with more than 400 resources worldwide and state-of-the-art Delivery Centers in India (Bangalore and Hyderabad) and Germany (Hannover) offers a gamut of Infrastructure Management Services to help enterprises align their IT processes with their business needs.
   
Consultancy Services

Sonata provides Consultancy Services to its customers on key areas such as infrastructure, processes and Disaster Recovery/Business Continuity Planning (DR/BCP). At Sonata we understand the customer's business requirements, undergo a comprehensive study of the customer's existing infrastructure, identify gaps and provide necessary recommendations. We offer valuable advice on consolidation of Data Centers or technology environments as well as solutions for continuous cost reduction within an enterprise’s IT department.

Sonata offers the following Consultancy Services :

arrow    Enterprise Architecture Consultancy
arrow    Process Consultancy
arrow    DR/BCP Consultancy
arrow    Infrastructure Consultancy and Audit

Project Services

Sonata services help customers to effectively work on time-bound projects. Sonata’s Project Services are based on the latest technologies and platforms that help enterprises optimize their IT infrastructure to enhance Return on Investment (RoI) and achieve operational excellence.

Sonata’s Project Services include :

arrow    Infrastructure Upgrades and Migration
arrow    Infrastructure Optimization and Consolidation
arrow    Disaster Recovery and Business Continuity Plan - Design & Implementation
arrow    Data centers, Network and Security Design, Implementation and Migration

Managed Services

Sonata offers Managed Services across a wide spectrum of infrastructure elements that help customers to keep their operations up and running. Additionally, Sonata develops and maintains relationships with various hardware and software vendors. This provides the customers with a one-point contact for all their technology needs.
 
Managed Services
 
Remote Infrastructure Management Services

Sonata provides 24x7 support to its customers through a mix of on-site and offshore services. Our global delivery capabilities enable us to consistently deliver services from multiple locations – all bound together by a set of processes that are Information Technology Infrastructure Library (ITIL) compliant.

Sonata provides a broad range of Remote Infrastructure Management Services (RIMS) which include Help Desk, Server Management, Operating System, Database Management, Storage Management, Network Management and Data Center Management services. Sonata uses state-of-the-art RIMS tools to automate the infrastructure management process and ensure availability of mission critical IT infrastructure for its customers. These tools drive down the overall cost of services without compromising on quality and help enterprises overcome operational challenges and enhance performance. Sonata’s RIMS help customers to focus on their core businesses and outsource their IT services.

Help desk Services

Sonata’s 24x7 Service Desk acts as a centralized, single point of contact for end users within the customer organization. We currently handle over 10,000 incidents monthly. Our Service Management processes are ITIL compliant.  We use a variety of proprietary and third party tools to manage them.

Security Services

Sonata’s Security Services help customers to maintain the confidentiality, integrity and availability of information within their organization.

Sonata offers the following security services to clients :  

arrow    Advisory Services
arrow    VA & PT Services – Vulnerability Assessment and Penetration Testing Services
arrow    IA services - Identity Management and Access Management
arrow    Audit Services
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Technology Expertise

 

IMS-Technology Expertise

 

Service Delivery Framework

 

IMS -Service Delivery Framework

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Global Delivery Model

 

With state-of-the-art Delivery Centers in India and Germany, and a wide range of tools to automate infrastructure management, Sonata provides 24x7 support to customers through a mix of on-site and offshore services.

 

IMS-Global delivery model

Sonata's Global Delivery Model helps customers achieve :

arrow   Significant cost benefits : Cost benefits resulting from outsourcing majority of the work to offshore delivery centre
arrow   Direct interactions : Onsite presence facilitates direct interaction with the customers helping in understanding and servicing
     their requirements better
arrow   24/7 productivity : Round the clock help desk monitors the performance levels, which in turn helps in optimizing productivity

With Sonata, customers can reduce their IT complexity, increase IT usage while saving costs, improve their quality of service and maximise their Return on Investments. Through its data centres in Germany and a joint venture with TUI InfoTec, Sonata provides hosting services to several customers across the world. Sonata takes a collaborative approach to help enterprises implement solutions that can cost-effectively support their current as well as future business goals.

Key Differentiators

arrow   Capabilities : Broad range of services to ensure flexible delivery thereby meeting customer specific needs and
     business strategy. Proven expertise in Application Development and Management, state-of-the-art Infrastructure and
     end-to-end Service Management

arrow   World Class Alliances : Multi-faceted and rewarding alliances with various technology leaders facilitate early adoption of new
     technologies by Sonata

arrow   ISO Certification : Sonata's ITSM processes are ISO 9001: 2000, ISO 20000 - 1: 2005 and ISO 27001: 2005 certified. Sonata
     follows Industry Best Practices to  provide end-to-end IT solution to its clients

arrow   Wide Spectrum of Skills : Highly skilled resources working on cutting edge technology solutions to meet customers'
     requirements

arrow   Global Delivery Capability : Strong domestic and global presence to provide cost effective services to customers round the
     clock. Sonata has 5 Global Delivery Centres and 3 state-of-the-art Data Centres

arrow   Growing Customer Confidence : Sonata's philosophy of "Think Customer" ensures that its solutions are the best for customers'
     IT investments, helping them realize their business visions

arrow   Flexible Engagement Models : Sonata is capable of striking the right balance between operational efficiency and cost, through
     controlled processes and better enforcement of SLAs

arrow   High Quality of Services : Defined processes for IT Service Management, conforming to industry best practices and standards
     such as ITIL/ISO 20000-1

arrow   Operational Excellence : Multi level governance structure  leading to operational excellence

 

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