• enterprise ecommerce

    Enterprise eCommerce Solutions for Retail

    E-commerce software solution To Help Enterprises To Innovate Faster And Sell More

  • ecommerce software solution

    Indulge in the seamless B2C experience with hybris B2B

    B2B Buyer Expectations Are Driving Sellers To Deliver Fully Functional Omni-Channel Experience

  • hybris ecommerce platform

    Hybris implementation for a world,s leading

    Digital Transformation Disruption Has Metamorphosed The Travel Industry


Sonata Software enables retailers to drive business outcomes by enhancing customer engagement, providing seamless experience and delivering deeper business insights across brick and click channels.

  • Business Growth with multi-site, multi-channel and multi region to your e-Commerce platform.
  • 360 degree perspective of customer profiles creating exceptional, contextual Omni-Channel across all touchpoints.
  • Flexibility to customers to buy online/pick up in-store, and buy online/return in-store.

Sonata SAP CX(Hybris) Retail Brochure

Sonata's B2B SAP CX(Hybris) solution strives to provide a seamless shopping experience and ease to the customers within a robust B2B e-Commerce platform with easy integration to all back-end systems across all channels.

  • Improve customer satisfaction by providing them with self-service capabilities.
  • Single view of the customer's demand, inventory and Supply globally.

Sonata SAP CX(Hybris) Distribution Brochure

Well architected solution for Tour Operators providing excellent features on the web front, detailed product information management and back-end integration with multiple inventory systems, which is built to scale, ensuring high performance.

  • Extend the Omni-Channel experience to your travel partners through a comprehensive hybris ecommerce platform.
  • Grow your business presence by adding features like multi-site multi-region.
  • Widen your business horizon with seamless connects to multiple GDSs and LCCs for flight, train, hotel bookings and insurance purchases.
  • Engage your customers consistently over mobile devices and tablets with responsive design framework.

Sonata SAP CX(Hybris) Travel Brochure

Sonata software is a strategic Hybris partner with 14+ years of experience in the digital commerce space, recognized by SAP CX(Hybris) as the Most Innovative Partner, and a winner of SAP Pinnacle Award. Sonata brings deep software engineering knowledge and best practices to enable providing a solution that is architected for scale, performance and product know-how that allows for optimum utilization.

Sonata SAP CX(Hybris) Offerings


  • Understand business goals, objectives and opportunities
  • Identify Business Need, problem areas and prioritization
  • Gather existing documentation/ metrics (company & business specific)


  • Business benefit recommendation
  • Define the TO-BE State
  • Problem analysis and validation
  • Perform gap analysis
  • Analyze technical aspects


  • Business benefit recommendation
  • Presentation to key stakeholders and consensus / feedback
  • Identify & Set KPI's for business TO-BE

Evaluation & Discovery

  • Business requirement and product features Gap analysis
  • Solution Architecture and technical feasibility

Design & Planning

  • Velocity planning
  • Sprint
  • Risk, Issues and Dependency management
  • Configuration management plan
  • Release plan

Build & Test

  • Detailed design, coding, unit and sprint test
  • Continuous Integration-build released for testing and acceptance
  • Design reviews for compliance

Deployment & Support

  • Release into test for performance and security test
  • Release into production
  • Transition support to Business as Usual(BAU)
  • Configuration management for supporting parallel BAU and project delivery


  • Defect Fixing
  • Change Requests
  • Enhancements
  • Integrations with other systems
  • UI Refresh
  • Enriching mobile applications


  • New module implementations and rollouts
  • Application Configuration
  • Testing
  • Training requirements.

Administration & Operations

  • Authorization Management
  • Preventive Maintenance
  • Performance Tuning
  • Release Management –Upgrade & Archival

Fixed Capacity

  • What: Dedicated fixed number of resources
  • When: Requirements are unclear and change frequently. There is a need for flexible and agile project execution

Fixed + Capacity

  • What: Dedicated fixed number of resources + Provision of ramp-ups and ramp-downs
  • When: Stable applications with specific support needs during peak business periods

Fixed Cost

  • What: Fixed number of days of support
  • When: Ideal for small and medium level projects with clear and well-defined requirements

Incident Based

  • What: Pay as you use model based on the number of incidents.
  • When: Stable applications with high number of tickets due to complexity of the installation

Output Based

  • What: Value-points based menu of services. Pay as you use model with 3 flexible User-Plans to choose from
  • When: Varied requirements; possibility of knowing the exact nature and extent of the incidents is not fully known


  • Discuss & Demonstrate standard process enhancements of the upgraded version
  • Identification and listing of all customization
  • Understand business process

Build & Test

  • Database and application upgrade
  • Test case preparation
  • Demonstration-gap identification-closure


  • Training for business users
  • Training manuals updation


  • Production deployment
  • Fix issues / defects if any
  • Production transition

Go Live

  • Go Live
  • Post-production support

Due Diligence

  • Analyze application landscape and infrastructure requirements
  • Knowledge acquisition plan
  • Organizational structure
  • Role and responsibilities
  • Business Process Understanding.

Rollout Kit Development

  • Business process consolidation and generation of process map
  • Agree on Gaps and action plans
  • Configure the product and process changes
  • Certification
  • Train project teams


  • Process walk through
  • Change control process
  • Design and configure
  • UAT
  • Transition

Steady states

  • Hand over support to support team
  • Feature enhancements
  • New module implementations
  • New development and customizations
  • Analysis


  • Master Test Strategy
  • Compliance Plan


  • Master Test Plan
  • Test case development
  • Test Script creation
  • Sprint Planning
  • Backlogs

Functional Test

  • Functional Test
  • Integration Test
  • Regression Test
  • UI and Usability Tests
  • Extended Feature Team

NF Test

  • Performance Test
  • Compatibility Test
  • Automation (Sprint Level)
  • Security Tests


  • Continuous Regression
  • Incidence Testing
  • Product Test Lab

Few highlights of Sonata's service excellence include

  • Existing customers in both B2B and B2C, across industry verticals.
  • Proven experience and expertise in large scale operations with 170+ SAP CX(Hybris) Consultants and industry experts.
  • End-to-end capabilities around business case preparation, Hybris implementation, upgrade, engineering, testing and support.
  • Evolved methodology ensuring agile delivery, optimized resource mix, risk mitigation with a high quality delivery.
  • Reduced time-to-market through Sonata frameworks and reusable assets.


Platform led digital transformation of a global wholesaler

Read Case Study

Value Derivation from Digital Commerce Upgrade for a Leading Swiss Manufacturer

Read Case Study

Empowering a Retailer to Enhance Customer Experience

Read Case Study

Enhance to Commerce 2.0 for a Sports Retailer/Distributor

Read Case Study

Operations Excellence for a Wholesale Distributor

Read Case Study

Quality Assurance for One of the Largest Home Decorator

Read Case Study

Digital Transformation for a Leading Leisure Travel Company

Read Case Study

Operations Excellence for a Leading Leisure Travel Company

Read Case Study

Quality Assurance for a Leading Leisure Travel Company

Read Case Study


Infographic: 4 reasons why partner-led IT support services are better

upgrade sap hybris commerce platform

Infographic: 5 Reasons to upgrade SAP Hybris commerce platform



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