Less than a week from now, 200 speakers from India and abroad, over 750 companies, more than 100 exhibitors and over 2000 delegates from India and abroad will gather in Mumbai for one of the most significant retail industry events in India. The 14th edition of the India Retail Forum, IRF 2017, will be held at the Renaissance, Mumbai on 19 and 20th September 2017.
Retailers typically use a variety of applications from different vendors for processes such as POS, Warehouse Management, Partner Balancing etc., in an effort to deliver maximum value and create a differentiated experience for customers. Integration of these various applications with the underlying Microsoft Dynamics platform is crucial to facilitate seamless flow of data. While integration with Microsoft products is much simpler, connecting to third party applications can be slightly tricky.
Gartner has been talking about digital in retail for a while now, so the awareness on this has been building over the years. But over the last one year, one of biggest transitions we’ve seen is that digital has finally entered the conversation as a definite parameter for consideration when retailers evaluate any technology solution.
An emerging component of online technology is the degree to which new technologies are responding to customer needs while serving good process and financial performance.Whilst there are a number of technological initiatives taking advantage of serving customers in this way, three good examples of this are:
Technologies that allow deep dives in to customer data, support effective analysis and drives focussed offers to well segmented customer groups .
Brick-and-mortar retailers faced three major challenges globally. The expanding presence of E-tailers, the growing proliferation of mobile, and staying relevant to their customers added to their woes. Read the blog to know about the own set of challenges that these problems brought on and how you can tackle them to give a holistic shopping experience to your customers across platforms, repeatedly.
Today’s shopper, thanks to the internet,has better product knowledge than before, and sometimes even more than the sales person! The readily available web information, blogs, social media, expert review sites, retail and e-Commerce sites have all come together to make a net-savvy customer fully loaded with knowledge.
The retailing industry is going through a revolution where technology redefines the traditional ways and standards of doing business. Interestingly, some of the challenges of using technology to remain competitive are best addressed by what successful retailers have always been good at - thinking about the customer first and placing emphasis on the customer's delight customer delight at the heart of the retailing operation.