SonataCX
Sonata CX
OUR STORY
Sonata Brand
Working together with Sonata Software, we deliver world class technology-led CX management solutions for clients anywhere in the world and an expertise proven in 100 countries.
WHAT DO WE DO?
Sonata CX Solutions
Sonata’s CXe framework is the result of our unique ability to combine physical measurements with digital Platformation™ capabilities. We have immense experience, global coverage, extensive measurement capabilities, powerful and intuitive reporting and analytics platforms. No other agency can offer a more complete, bespoke solution to help you understand and improve your customers' experiences and front-line performance.
No two challenges are the same or two industries are similar - therefore no two programs are the same.
KODO CX PLATFORM
MOT Reports
Your ‘Moment Of Truth’ Report – understand what happened and why.
GDX Dashboard Reporting
Providing ‘real-time’ performance, across every level.
Action Planning
Ensure measurement output leads to actions – fully tracked to completion.
Industries
Industries we serve
In Sonata CX, we have the largest global footprint of any customer experience measurement agency for B2B and B2C clients. We work hand in hand with you, understanding your industry-specific requirements, issues and trends to ensure the delivery of relevant services. We work in every major market around the world, using our regional offices and local teams to deliver global, regional and local programs. Sonata CX has delivered customer experience measurements across every major industries, including:
OUR STORY
Helping our clients succeed
We offer you an unparalleled, comprehensive solution to help you understand and improve your customers’ experiences. Our proprietary enhanced customer experience framework (CXe), extensive experience, geographic coverage and versatile omnichannel capabilities, when coupled with our market-leading reporting and analytics platform, goes beyond any other offering.
INDUSTRIES
Our strength
Sonata CX’s experience and expertise across industries, geographies, and measurement programs are unparalleled. We provide end-to-end Customer Experience measurement program, client service, and platform capabilities gained over 27 years. We have vast knowledge in multiple industries and provide custom-designed CX platforms with a full set of APIs through data-scientists benefitting our clients from our global footprint reach.
OUR STORY
Sonata CX in Numbers
From humble beginnings in New Zealand in 1995, GAPbuster Worldwide grew to become a global success story. Today, known as Sonata CX, we have offices around the world and work in over 100 countries with a team of Customer Experience (CX) experts, whose mission is to help make everyday experiences continually better. Our expertise ranges from initial program consultation, through to analytical insights and everything in between.
$1BN+
Sonata Market Cap (USD)
10
Major industry coverage
29
29 years CX experience
9001
ISO Certified
1M+
Reports published annually
105+
Countries worldwide
6500+
Employees in 28 locations
2500+
Clients all around the world
480,000+
Evaluation work with us
OUR STORY
Meet our team
Working in over 100 countries we represent the worldwide community: a mixture of backgrounds and experiences, ethnicities and diversity, languages and cultures, working together on behalf of our clients, our communities, your colleagues and customers. Some of us are academics, others are experienced operators – all of us have one thing in common – to drive meaningful improvement in everyday experiences.
