Our Story
OUR STORY
About Sonata CX
We’ve been improving customer experience experts worldwide since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start-up to a truly global success story.
Today, as Sonata CX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries.
Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your frontlines teams and throughout your organisation.
In order to achieve this, we provide everything from initial consultation through to analytical insights and everything inbetween.
We deliver this as a team, representing the worldwide community that we serve. We are a mixture of backgrounds and experiences, ethnicities and diversity, languages and culture. Every one of us is dedicated to helping ensure ‘every experience counts’.
OUR STORY
Sonata CX in Numbers
Sonata CX’s success is based upon our ability to make sense of large volumes of data. Every day we’re collecting and crunching, analysing and reporting millions of pieces of data into meaningful insights that drive long term change within our client’s businesses around the world. We see beauty and opportunity in driving connections and correlations in the data we deliver. With this is mind, here are a few more numbers that help define who we are.
$1BN+
Sonata Market Cap (USD)10
Major sector coverage29 yrs
29 years CX experience9001
ISO Certified1M+
Reports published anually105+
Countries worldwide6500+
Employees in 28 locations2500+
Clients all around the world480,000+
Evaluators work with usOur story
About Sonata Software
“GBW became part of Sonata Software in March 2020.”
Sonata Software is a global technology company that enables digital transformation initiatives for enterprises, to create connected businesses, open, intelligent and scalable.
Sonata’s Platformation TM methodology brings together industry expertise, platform technology excellence, design thinking led innovation and strategic engagement models to deliver sustained long term value to customers.
A trusted partner of world leaders in the Services, Retail, Distribution, Travel and Software industries, Sonata’s solution portfolio includes its own digital platform such as Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform© and Halosys Mobility Platform©, best in class capabilities on ISV digital technology platforms such as Microsoft Dynamics 365, Microsoft Azure, SAP Hybris, Cloud Engineering and Managed Services, as well as new digital applications like IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, BlockChain and CyberSecurity.
Sonata’s people and systems are nurtured to bring together the depth of thought leadership, customer commitment and execution excellence to make a difference to business with technology.
2021 - 2022
Microsoft Dynamics Inner Circle Member
2020
Microsoft Eagle Bronze award for Dynamics 365
2018 - 2019
Microsoft Dynamics Inner Circle Member
2016 - 2017
Microsoft ISV Development Center
2016
Hybrid Cloud & Infrastructure Platform Award finalist
2017, 2015, 2014
Microsoft Country Partner of the Year, India
2013
Cloud Partner of the Year
2013
SI Partner of the Year
Our story Sonata Software’s strong Microsoft partnership
2021 - 2022
Microsoft Dynamics Inner Circle Member
2020
Microsoft Eagle Bronze award for Dynamics 365
2018 - 2019
Microsoft Dynamics Inner Circle Member
2016 - 2017
Microsoft ISV Development Center
2016
Hybrid Cloud & Infrastructure Platform Award finalist
2017, 2015, 2014
Microsoft Country Partner of the Year, India
2013
Cloud Partner of the Year
2013
SI Partner of the Year