Brand Audit Compliance Audit

BRAND AND COMPLIANCE AUDITS

How we can help?

Our brand and compliance audits deliver insights that drive action to resolve:

  • Inconsistent brand execution across your estate/multiple geographies.
  • Inconsistent brand standards, whether due to compliance, condition, or cleanliness.
  • Non-compliance due to sub-standard operations, sales and/ or marketing practices.

Brand and Compliance Audits are a detailed assessment of any visual or operational aspect of your business by Sonata CX’s trained and certified auditors, against your specific expectations.

Consistent branding, flawless promotions and even compliance solutions are all vital when it comes to:

  • Building positive experiences and perceptions on behalf of your customers.
  • Trust, pride and engagement amongst your teams.
  • Maximising sales and the likelihood of return custom and onward recommendations to help build your business success.

Customer Experience (CX) Management Services

OUR CX OFFERINGS

Program consultation and design

  1. Establish objectives, scope and priorities
  2. Recommend optimised solutions
  3. Engage and co-create with stakeholders
  4. Design Programme Standards, Specifications and Site List documents
  5. Obtain and apply localisations
  6. Obtain client sign-off

Data capture and action tracking

  1. Track and monitor field working
  2. Quality assess every assignment
  3. Respond to any frontline enquiries
  4. Allocate action tracking and monitor
  5. Escalate outstanding actions as required

Program creation and delivery

  1. Set up Quality Assurance systems
  2. Evaluator Recruitment + Training
  3. Certify evaluators
  4. Set up KODOhub mobile application
  5. Schedule auditors to complete tasks

Reporting and analytics

  1. Generate all site reports and dispatch
  2. Populate GDX interactive Bi reporting tool
  3. Undertake analysis of data collected
  4. Generate QBR (quarterly) reporting
  5. Present insights to stakeholders
  6. Apply learnings to enhance future waves

BRAND AND COMPLIANCE AUDITS

What makes us different?

  • As one of the biggest Brand and Compliance Audit companies, we have been market leaders in CX Management for 27+ years with a global coverage in 100+ markets.
  • Our proprietary system and reporting platform ensure a unique solution designed to meet your specific requirements.
  • We are backed up by Sonata Software’s expertise and technical capabilities – and proud to be a part of India’s fastest growing IT Services business, with 5000 passionate technology professionals worldwide.
  • We have strategic ongoing partnership with our clients and ISO9001 certification for quality assurance.
  • We have full omni-channel capabilities that provide bespoke end-to-end customer journey insights and analytics that drive meaningful change.

Frequently Asked Questions

What is Customer Experience?

Customer Experience is the aggregation of all the impressions and interactions of a customer across different touchpoints they had in the complete customer journey. It is the perception built by your customers when they experience your brand or business. Every small interaction matters. For example: Coming across an ad, browsing through a website, talking to a sales representative, paying a bill, or talking to customer care for after-sale service. The positive impact from all these interactions altogether makes a customer experience remarkable.

RELATED SERVICES

Looking for other services that can help you complete your CX experience? Have a look at our services offerings

  • Evaluate self-assessment tool - use our full self-service offering to task your own frontline teams with undertaking their own compliance assessment, to increase awareness, ownership and standards of delivery at a fraction of the cost.
  • Mystery shopping - undertake an assessment of your brand and operational standards from a customer's perspective, assessed against your own detailed objective specifications.
  • Employee Engagement - understand how engaged your frontline teams are with your brand, its execution and their role in maintaining its integrity.

Sonata CX is a global technology company specialising in customer experience CX measurement, platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. It has presence across USA, Canada, EMEA and APAC regions. If you would like to know more on how we can help you, please fill out the form.