Rising costs and inflation putting pressure on margins.
// Industry challenges
Navigating the unique challenges of RMD
Supply chain disruptions and limited visibility across operations.
Changing shopping habits and growing expectations for personalized experiences.
Disconnected systems restricting information flow across channels.
Energy sourcing challenges and gaps in digital skills.
// Our industry focus
Connecting industry expertise with digital transformation
Sonata brings domain expertise across retail, manufacturing and distribution, helping organizations connect customer experiences, supply chains and operations. Our capabilities span merchandising, supplier collaboration, production, inventory, warehousing and store management.
We serve specialty retail, fashion, health and beauty, consumer goods, food, beverages and animal feed. Our approach combines platform consulting, engineering and Microsoft technologies to address industry requirements
// Industry Impact
Improving supply chain intelligence for a home furnishing retailer
Sonata Connected Retail introduced supplier self-service portals and a CRM platform, helping the retailer improve supply chain intelligence and customer experience. Embedded telemetry supported more informed business decisions.
Unifying commerce for a multinational fashion retailer
A fashion group with 2,800+ stores sought consistent customer and inventory visibility. Sonata used Dynamics 365 to support omnichannel commerce, order management, client management and loyalty. The store count reflects client scale.
Reducing sales order processing cycle time by up to 50%
End-to-end automation of sales order entry for the US Additives business unit of the client. The AI agent handles two primary order channels, email (including attachments) and phone-call-assisted entry, and orchestrates validation, ERP posting, and CSR approval workflows.
// THOUGHT LEADERSHIP / INSIGHTS
How Connected Retail helps Retailers stand out from the crowd?
It's no secret that today's retail environment is more competitive than ever. The customer is in complete control, and only a tailored, one-of-a-kind shopping experience will pique their interest hence many Retailers are undergoing a total transformation.
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Let’s start the journey, together.