Client Overview
A leading provider of parcel spend management solutions, this company partners with large-scale shippers to optimize their parcel and less-than-truckload (LTL) expenditures. Recognized as the gold standard in transportation invoice management, data management, network optimization, and advisory services, it serves some of the largest shippers and carriers in the industry. Its customers include major parcel shippers in the U.S., collectively accounting for approximately 15% of all FedEx and UPS U.S. domestic parcel invoice volume processed through its systems.
Currently, the organization is undergoing a Digital Transformation to develop a cutting-edge data-first architecture that will revolutionize how it leverages data, driving operational efficiency, scalability, and innovation. This initiative aims to foster growth, enhance customer experience, and optimize operational performance. Key business objectives of this program include:
Modernization of Core Systems
Expansion into the Down Market
Cost Efficiency & Profitability
Improve Customer Experience
Scalability & Flexibility Enhancement
Solution
Built a robust and secure data foundation using Microsoft Fabric to manage multiple Clients and Carriers data securely
Streamlined Client and Carrier Data Ingestion/Labelling processes through ML-based Mapping and Automation capabilities leveraging Fabric Data Factory & Data Engineering
Enabled Rules-driven Data Processing Framework for Labeling, Auditing and Account Matching
Seamless transition of existing Clients & Carrier Data and BI Reports to New Data and SaaS Platform for Better Experience, Scale and Agility
Leveraged Data Quality Framework to improve accuracy for BI Reporting, Client Self-services and Minimize the dispute false positives
Securely manage and govern the Customer and Carrier data based on compliance guidelines (e.g., CCPA) leveraging Data Governance Framework
Empower internal and external personas with Self-service reporting and Copilot capabilities for faster insights and efficient decision making
Enabled the data platform to scale up and down based on Seasonal shipment processing volume and optimize the operational cost
Products
Microsoft Fabric and Various Azure Services
Key Implementation Drivers
Modern Data platform for NextGen customer and internal experience, AI-readiness
Leverage AI-powered tools like Co-pilot to enhance intelligence, scalability, and agility in analytics.
Need for more user-friendly, self-service analytics tools for internal and external personas
Data volume is very large and is growing
Complex Analytics and performance challenges
Business Impact
The anticipated business benefits of this digital transformation program include,
Improve customer satisfaction scores (NPS) by 30-40%
5-10% increase in the number of small to mid-sized shippers
Achieve ~15 to 20% reduction in operating costs of servicing customers
50% reduction in time to market for new features
5-10% productivity improvement
Expansion
Mature data governance capabilities using MS Fabric and Purview
Build and Scale Generative AI & Agentic AI solutions to solve complex business problems and increase automation
Close date:
Q3 FY25
Industry:
Shipping & Logistics
Partner
Shared Co-sell Opportunity
Location
USA
