Enhancing contact center experience by integrating Microsoft Copilot with Facets and Dynamics 365 to reduce agent effort, improve response time, and increase first-call resolution
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Reducing contact center AHT by up to 30–40% with Microsoft Copilot integration in Dynamics 365
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Empowering leadership to reallocate automation spend with 100% ROI visibility and ~70% Faster Decision-Making
Centralized automation intelligence control tower consolidating telemetry from Power Platform, Intake Forms, Value Metrics, and related automation tooling into a single, canonical data model that surfaces leadership-grade KPIs on ROI, adoption, governance, and efficiency.
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Reducing AI spend by 10–15% and accelerating approvals by up to 40% with an Enterprise AI CoE
Client engaged Sonata Software's AI center of excellence (CoE) team to assess, design, and operationalize a governed AI framework across their Azure and Power Platform ecosystem.
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