This PoC demonstrates the end-to-end automation of sales order entry for the US Additives business unit of the client. The AI agent handles two primary order channels, email (including attachments) and phone-call-assisted entry, and orchestrates validation, ERP posting, and CSR approval workflows.
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Reducing sales order processing cycle time by up to 50% with AI-powered order capture in D365 F&O
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Reducing severance cycle time by 50–60% using Microsoft Copilot and agentic AI
Automating the end-to-end severance approval workflow across HR, finance, and legal functions using Microsoft Copilot Agents, Power Automate, Dataverse, and Microsoft Teams, integrated with Workday extract data and simulated Oracle posting.
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Reducing contact center AHT by up to 30–40% with Microsoft Copilot integration in Dynamics 365
Enhancing contact center experience by integrating Microsoft Copilot with Facets and Dynamics 365 to reduce agent effort, improve response time, and increase first-call resolution
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