Summary
Sonata partnered with BigBasket, India’s largest online grocery delivery service, to streamline cloud
infrastructure management and establish an SLA-driven engagement model. This addressed
BigBasket’s challenges with high deployment failure rates and slow progress with new initiatives. By
optimizing cloud stability, increasing deployment success rates, and minimizing ad-hoc interventions,
Sonata’s managed services significantly enhanced BigBasket’s productivity, enabling its in-house team
to focus on strategic priorities such as adopting new technologies, reducing technical debt, and
improving automation coverage.
Client Overview
BigBasket is India’s largest online grocery delivery service, headquartered in Bengaluru, with over 10,000 employees and annual revenues exceeding $1.5 billion.
Pressure Points
BigBasket faced high deployment failure rates and timely and error-free resolution for regular SOP-driven requests with previous vendors, requiring heavy involvement from their internal team in managing operations. This left limited bandwidth for focusing on critical projects and new automation initiatives.
Solutions
Sonata’s managed services were implemented to optimize BigBasket’s AWS environment, reduce deployment failures, and provide reliable cloud infrastructure management, allowing BigBasket’s team to focus on strategic tasks and automation.
Enhanced AWS stability through alert fine-tuning and noise reduction
Reduced MSCVS deployment job failure rate to 3% by following strict SOPs
Optimized monolithic job processes for greater efficiency
Managed migrations and automation, allowing the BB DevOps team to focus on transitioning to AWS EKS and other critical tasks
Reduced effort spent by BB Team on ad-hoc deployments by 70% through collaboration with the BB Release team
Identified and remediated security misconfigurations
Provided cost optimization and reporting for cloud expenditures
Standardized monitoring with site 24x7, cutting infra and application monitoring expenses
Results that Speak Volumes
85% reduction in incident occurrences for deployments
97% success rate in deployment
70% increase in productivity
