Solutions Overview
SOLUTIONS
How Sonata CX sets it apart?
Sonata CX has unmatched experience when it comes to assessing the service and standards of your frontline teams, whether online, over the phone, or in person. For over 27 years, across sectors, geographies, and channels we’ve been catering to our clients’ specific needs through our unique capabilities. Our global pool of trained and certified evaluators delivers the highest levels of recall accuracy, with every assignment checked by our dedicated Quality Assurance teams – adhering to ISO9001’s highest quality standards.
Enhanced Program Design
Your program will be co-created with our team of experts, whose knowledge and experience of CX measurement programs is second to none – ensuring your CX deliverables drive insight and action are as insightful and invaluable.
The Challenges
Your customers expect the same level of service, regardless of your platform. Failing to deliver upon their expectations is a quick way to lose loyalty, especially when your competitors are just a few clicks away. When thinking about your online presence:
The Solutions
Sonata CX understands that even a small issue in your service can result in the loss of your customer to a competitor. We help our clients focus business objectives through: