Sonata CX
WHAT DO WE DO?
Sonata CX Solutions
We go beyond platforms and people to unlock the true power of “CX”
For nearly 30 years, we've been the trusted partner for Fortune 100 companies, delivering the world's most comprehensive experience measurement solutions. We combine cutting-edge physical and digital experience tracking with unparalleled industry knowledge – gained across 105+ countries and various sectors.
Our white-glove, bespoke approach ensures you get a holistic understanding of every customer touchpoint, anywhere in the world. We empower you to monitor, measure, and motivate – driving long-term improvements for customers, buyers, employees, brand, and product experiences.
In short, we offer unmatched XM measurement insights, regardless of the experience.
Our CX Omnichannel Platform
Our Omnichannel Solution, in our GDX reporting platform, provides the ability to operational (OX), customer experience (CX), and contextual data and define the actions that will help you to achieve increased loyalty, advocacy, and revenue.
We offer our client partners a full 360o view of their multi/omnichannel experiences throughout the life cycle journey of anyone who engages with their organization – whether externally or internally. Powered by our parent company, Sonata Software (a leading global digital transformation provider) and our partner entities, we can leverage your operational metrics along with our experience data to predict what’s next for your organization, while increasing your share of wallet, satisfaction scores and employee engagement.
Kodo CX Platform
MOT Reports
Your ‘Moment Of Truth’ Report – understand what happened and why.
GDX Dashboard Reporting
Providing ‘real-time’ performance, across every level.
Action Planning
Ensure measurement output leads to actions – fully tracked to completion.
INDUSTRIES
Industries we Serve
In Sonata CX, we have the largest global footprint of any customer experience measurement agency for B2B and B2C clients. We work hand in hand with you, understanding your industry-specific requirements, issues and trends to ensure the delivery of relevant services. We work in every major market around the world, using our regional offices and local teams to deliver global, regional and local programs. Sonata CX has delivered customer experience measurements across every major industries, including:
Helping our Clients Succeed
We offer you an unparalleled, comprehensive solution to help you understand and improve your customers’ experiences. Our proprietary enhanced customer experience framework (CXe), extensive experience, geographic coverage and versatile omnichannel capabilities, when coupled with our market-leading reporting and analytics platform, goes beyond any other offering.
Our Strength
Sonata CX’s experience and expertise across industries, geographies, and measurement programs are unparalleled. We provide end-to-end Customer Experience measurement program, client service, and platform capabilities gained over 27 years. We have vast knowledge in multiple industries and provide custom-designed CX platforms with a full set of APIs through data-scientists benefitting our clients from our global footprint reach.
Unrivalled Experience
We deliver world class technology-led CX management solutions for clients anywhere in the world with expertise proven in more than 100 countries.
Using decades of sector knowledge, unrivalled methodological experience, and advanced analytical platforms (and people) we're confident that we can help you to deliver against company and customer expectations.
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30 years
experience in delivering CX measurement
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480,000+
evaluators, across the globe
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1,000,000+
CX measurement reports sent annually
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ISO 9001
quality certified
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105
countries covered
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5
operations centres
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6,500+
employees, globally
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24/7
operations coverage
OUR STORY
Our Multinational, Multitalented Team
Working in over 100 countries we represent the worldwide community: a mixture of backgrounds and experiences, ethnicities and diversity, languages and cultures, working together on behalf of our clients, our communities, your colleagues and customers. Some of us are academics, others are experienced operators – all of us have one thing in common – to drive meaningful improvement in everyday experiences.
