Summary
With a clear vision to modernize and scale, the client partnered with Sonata to drive transformation through an AI-led FinOps modernization solution. Sonata streamlined processes, seamlessly transitioned resources, and introduced automation and real-time analytics—enhancing control, efficiency, and agility in the client’s financial operations. As a result, the team size was reduced by 50%, and payment processing time improved from 7 days to just 4 working days.
Client Overview
A UK-based telecommunications company specializing in network services for enterprises, new media providers, and telecom carriers.
Headquarter
London
Revenue
£350M
Employees
2600+
Pressure Points
Legacy tech stack, challenges in modernizing IT landscape and resourcing
High cost of IT operations, infrastructure and overhead
Lack of standardization of service delivery and processes
Unable to deliver customer experience
Solutions
Our AI-driven FinOps modernization solution transformed our client's finance operations, driving efficiency, cost savings, and improved predictability.
Seamless people transition
Successfully rebadged and transitioned FTEs, achieving businessas-usual within 5 months and improving team utilization
Cost & efficiency gains
Standardized operations reduced team size, optimized costs, and enabled macro-driven BRS automation
Operational control and agility
Defined urgent payment workflows, launched cash application team for better control, and enabled early billing with SOAs dispatched in the first week
Governance and Intelligence
Implemented D365 and real-time dashboards (weekly/ monthly) to ensure delivery quality, predictability, and sustained collection performance
Results that speak volumes
Achieved business-as-usual in 5 months post-FTE transition
Improved predictability and quality of service delivery
Maintained high collection volumes consistently
By the Numbers
50% reduction in people capability management (49 to 25 FTEs)
Team utilization improved from 65% to 95%
Collections consistently sustained at 95%–98%
Payment processing time reduced from 7 days to 4 working days through BRS automation
