Summary
The customer, a prominent US-based residential mortgage company, successfully optimized its operations and enhanced IT system reliability through Sonata’s application engineering services. With an increase in system availability to 98% and a 400% reduction in data upload times, the client achieved seamless business growth, higher productivity, and operational efficiency
Client Overview
A leading U.S. mortgage company that offers a range of home loan products and engages in acquiring newly originated U.S.
residential mortgage loans from small banks and independent originators.
Headquarter
California
Revenue
$490+ Million
Lines of Business
Residential Mortgage Loans
Pressure Points
The client faced challenges due to rapid business growth, rising IT costs, and the need for a swift scale-up in technology solutions. Expansion into retail lending required significant changes in business models, creating an urgent demand for streamlined operations and enhanced IT capabilities.
Solutions
Sonata implemented a comprehensive technology support strategy leveraging a robust onsite/offshore delivery model. A holistic approach encompassing application engineering services, multi-technology support, and dedicated team management across various functional areas.
Provided application engineering services
for 20+ applications across multiple
technologies
Deployed a 120+ member team supporting diverse
functional areas including data warehousing, IT
support, finance & HR, and customer portals
Offered ADM services for
correspondent lending, retail lending,
and loan servicing
Delivered 24x7 monitoring and
production Support for Datamarts
and DBA
Results that Speak Volumes
98% system availability
achieved
100%+ increase in
productivity for lending
space testing
400% reduction
in data upload
times
Established strong
governance with steady-state
structure, governance
meetings, and planning
