Summary
A Fortune 100 American multinational pharmaceutical and medical devices manufacturer achieved seamless database standardization and operational efficiency by implementing tailored database architecture, governance, and 24x7 support services. The company reduced service breaches from 15% to 2% and improved service levels by 5% year-on-year. These enhancements led to better service predictability, streamlined business processes, and faster decision-making through comprehensive reporting.
Client Overview
A Fortune 100 American multinational pharmaceutical, medical devices and CPG manufacturer. The company has 250+ subsidiary companies with operations in over 57 countries and products sold in over 175 countries.
Headquarters
New Jersey
Revenue
$76.45B
Presence
57 countries
Employees
130,000+
Pressure Points
The client faced challenges with non-standardized databases and required a predictable service delivery model. They sought a partner to streamline database platforms and processes while providing robust support across various database services.
Non-standardized database platforms
and processes.
Need to standardize DB platforms/processes
across teams and service delivery on a
predictable model
Requirement for support services for
Application DBA service, Operations DBA
service and Engineering DBA service
Solution Highlights
Sonata delivered a comprehensive database solution encompassing design, governance, and support tailored to the client’s operational needs. This included platform standardization, multi-level support, and proactive disaster recovery measures.
Designed database
architecture and data
model
L1, L2, & L3 support for
over 8,500 critical
databases
Managed services with
fixed capacity-based
pricing for 18x5 support
Incident and change
management processes
Disaster recovery
drills
Application and
Engineering DBA
services
DB platform
engineering and
support
Overall database
governance, security, and
technology roadmap
Multi-country
engagement across
EMEA and North America
24x7 critical
issue resolution
support
Results that Speak Volumes
Quick incident resolution leading to
year-on-year improvement in
service levels
Reduction in service
breaches enhancing
business process efficiency
Comprehensive reporting
enabled faster and more
informed business decisions
By the Numbers
13%
reduction in service breaches
5%
year-over-year service level improvement
with quick incident resolution
8500+
critical databases successfully managed
