Client Overview
The client is the financial subsidiary of one of the world’s largest automobile manufacturers, and has been providing financing and other services to its customers for over 30 years. It offers a range of services, including vehicle financing and leasing, car insurance, and auto loan refinancing.
Revenue
$4.3 B
Assets
$150 B
Customers
17 M
Presence in countries
33
The Pressure Points
The company was experiencing rapid growth. But, being in the auto finance industry meant that it needed to invest heavily in technology for conducting every aspect of the business – from risk evaluation and payment monitoring to delivering best-in-class customer experience. This meant that the company also faced the issues that come with an in-house IT infrastructure setup.
Limited internal resources to effectively manage and maintain complicated IT systems
High cost of hiring, training, and retaining IT personnel
Difficulty keeping up with current technologies and best practices in IT infrastructure management
Challenges meeting compliance and security standards for sensitive data and systems
Suboptimal system performance due to maintenance and support constraints
Difficulty in expanding IT infrastructure to support business growth and changing needs
Limited flexibility and agility to adapt to changing business needs and requirements
Difficulty in providing consistent and reliable IT services to employees and customers
Solutions
Sonata proposed a comprehensive infrastructure management services solution that included:
- 24/7 monitoring and support of all IT systems
- Regular maintenance and security updates to keep systems running smoothly
- Proactive problem-solving to prevent downtime and performance issues
- Expert guidance and advice on optimizing the IT infrastructure
- Disaster recovery
- Implemented measures to meet regulatory and compliance requirements
21 key applications – from email and user management apps to business software
Around 700 computers and 200 scanners and printers
Oracle and SQL Server databases
Physical and virtual servers
Results that Speak Volumes
Business Benefits
Assured business continuity
Reduced costs
Unlocked resources to support core business
Improved productivity
Fewer hassles related to IT hires, training and retaining
By The Numbers
First Call Resolution
75%
Reduction in security non-compliance
35% to 8%
SLA adherence
>90%
Remote support for dealer locations
300
