Client Overview
A leading Indian financial services provider with operations in 17 different nations. With more than 5000 locations, the client provides Corporate & Retail with a broad range of banking & financial service products and financial services.
Revenue
$26.3 B
Assets
$211B
Employees
184,635
Pressure Points:
The client was looking for a partner to help them maintain and improve their UPI-based Payment Platform. This platform has a diverse ecosystem of APIs, a web portal, a mobile app, and an admin site for internal and external users. Besides maintaining and improving the platform, the client wanted to re-design it for Azure cloud.
The vendor engaged was not accountable for timely delivery
Delivery was being met only 50% of the time, 50% delays
Lack of product feature prioritization
System experienced frequent downtime and was incapable of handling large transactions
Single channel of POS onboarding
Solutions
Sonata proposed a multi-phased method to establishing a COE team with the following goals:
- Payment platform development - new features and additions
- Plan and carry out the platform's cloud transformation
- Manage the modernized platform's cloud operations
Services - App Monitoring, Bug Fixes & Enhancements, Configuration Management, Modernization
Technology - Java, Angular, Oracle, WebSphere, spring, Azure, Datadog, Sumologic.
Introduced agile process techniques for prioritization
QA team was established to ensure quality outputs
Upgraded technology, reengineered performance, and provided a point of view for cloud migration
Introduced archiving policy, RabbitMQ, GIT, CI/CD, SonarQube
Integration points have been expanded to allow for omni-channel POS onboarding
Results that Speak Volumes:
Product enhancement
COE model – Value delivery, Innovation & Optimization
Easier Log management and analysis
Higher scalability
Automated deployments
Secure transactions with encryption
Rapid expansion of the consumer base
By The Numbers:
Predictability of delivery 95%
10k + merchants Integrated with the APIs
Transactions per day 12 Million
Reduction in Incident volume 30%
