Employee Engagement Platform

Employee Engagement

How we can help?

Employee engagement software assists organisations in identifying opportunities to engage employees and drive growth. Employee engagement platforms are critical in developing workplace cultures that promote employee, team, and business success. Our platform not only boosts productivity and performance, but it also engages employees by making their jobs easier every day. This platform can help you succeed by keeping your employees connected, focused, motivated, and engaged.

  • Programs based on specific objectives to capture expectations and satisfaction levels.
  • Technology for data collection drives response rates, and the opportunity to provide feedback.
  • Anonymous reporting ensures confidentiality, whilst capturing criteria to help analyze results.
  • Focused topics on areas where improvement is achievable with insights for all the parties involved.

Our employee engagement survey solution helps you to

  • Reveal what motivates, enables and retains high-performing employees across diverse teams.
  • Identify cultural or managerial barriers that impact productivity and service delivery.
  • Link engagement results to customer outcomes for a unified CX–EX perspective.
  • Provide leadership with data-driven insights to inform people strategy and training.
  • Strengthen internal communication and trust through transparent feedback processes.
  • Track progress of improvement actions to reinforce accountability and culture change.

Customer Experience (CX) Management Services

OUR CX OFFERINGS

Program consultation and design

  1. Co-develop survey frameworks capturing satisfaction, enablement and organisational alignment.
  2. Define measurement cadence (pulse vs annual) and demographic segmentation strategy.
  3. Align survey content to company values, leadership goals and employee lifecycle.
  4. Design confidentiality protocols to build trust and participation.

Data capture and action tracking

  1. Aggregate and analyse engagement data by department, role and region.
  2. Identify key drivers of engagement and retention.
  3. Enable HR and leadership teams to track progress on action commitments.
  4. Integrate VoE outcomes with VoC and operational performance metrics.

Program creation and delivery

  1. Create engaging, mobile-optimised surveys with adaptive logic for relevance.
  2. Coordinate global rollout timelines with HR and communications teams.
  3. Provide localised translations ensuring cultural relevance and neutrality.
  4. Manage feedback collection securely through encrypted and anonymised systems

Reporting and Analysis

  1. Produce visual dashboards highlighting engagement trends and leadership impact.
  2. Provide executive summaries and department-level deep dives.
  3. Link engagement metrics to productivity, turnover and customer satisfaction.
  4. Recommend interventions for low-performing teams and monitor subsequent impact.

Employee Engagement

What makes us different?

  • As a top employee engagement company, we have been market leaders in CX Management for 27+ years with a global coverage in 105+ markets.
  • Our inhouse system and platform methods ensure a unique solution for each of our clients.
  • KODOhub application to monitor activity and capture data directly from our evaluators.
  • GDX platform to communicate results, track performance and facilitate enquiries.
  • Localization tool to manage ‘glocal’ needs.
  • KODO-CX app to deliver mobile reporting requirements to your territory managers.
  • We are part of Sonata Software – India’s fastest growing IT Services business, with 5000 passionate technology professionals worldwide.
  • We pride ourselves on a strategic ongoing partnership with our clients and ISO9001 certification for quality assurance.
  • We have full omnichannel capabilities that provide bespoke end-to-end customer journey insights and analytics that drive meaningful change.

Frequently Asked Questions

What is Customer Experience?

Customer Experience is the aggregation of all the impressions and interactions of a customer across different touchpoints they had in the complete customer journey. It is the perception built by your customers when they experience your brand or business. Every small interaction matters. For example: Coming across an ad, browsing through a website, talking to a sales representative, paying a bill, or talking to customer care for after-sale service. The positive impact from all these interactions altogether makes a customer experience remarkable.

Sonata CX is a global technology company specialising in customer experience CX measurement, platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. It has presence across USA, Canada, EMEA and APAC regions. If you would like to know more on how we can help you, please fill out the business enquiry form below.