Sonata Software developed a generative AI-powered engineer assist bot for a European telecom service provider to revolutionize their support documentation search process.

Sonata delivered a generative AI-powered agent assist solution that transformed the client's customer inquiry response process. By implementing natural language processing (NLP) with context filtering and retrieval-augmented generation (RAG) technology, the solution reduced average handling time by 50-60% while automatically handling 20-25% of customer inquiries, eliminating the need for resource scaling during peak seasons.

Bluestem Brands, Inc., headquartered in Eden Prairie, MN, is a coming together of Fingerhut—a renowned fintech company with years of experience providing diverse payment options backed by data modeling and analytics—and Orchard Brands,