Sonata delivered a generative AI-powered agent assist solution that transformed the client's customer inquiry response process. By implementing natural language processing (NLP) with context filtering and retrieval-augmented generation (RAG) technology, the solution reduced average handling time by 50-60% while automatically handling 20-25% of customer inquiries, eliminating the need for resource scaling during peak seasons.

Bluestem Brands, Inc., headquartered in Eden Prairie, MN, is a coming together of Fingerhut—a renowned fintech company with years of experience providing diverse payment options backed by data modeling and analytics—and Orchard Brands,

Sonata Software successfully migrated Western Union's legacy systems to AWS cloud infrastructure, saving $20M+ in annual cost savings, real-time customer communication capabilities and scalable microservices architecture that enables rapid application development without complexity concerns.