Sonata Software enhanced an existing Dynamics 365 Customer Engagement (D365 CE) implementation for a leading US-based insurance provider by enabling Copilot and Live Chat capabilities. The solution leveraged AI and automation to streamline case creation, improve advisor productivity, and provide real-time access to member information.

A global manufacturing leader in Agri-tech and animal nutrition struggled with fragmented expense data across D365, leading to inconsistent reporting and delayed insights.

A global precision components manufacturer was running a heavily customized, end-of-support AX 2009 environment with fragmented installations spread across geographies. Sonata partnered with them to implement Microsoft Dynamics 365 Finance & Operations, standardizing processes across production, procurement, sales, finance, and warehouse management,