Over the last year, the buzz around AI seems to have reached a crescendo. Every day, we’re seeing new applications and innovations around AI. AI or cognitive computing is quickly becoming all pervasive. Being the next generation of computing systems, cognitive computing allows organisations to make strategic decisions, augment, accelerate and scale human expertise, by enabling unprecedented levels of human-machine collaboration.
Cognitive systems use data inputs and establish understanding to form hypotheses, consider arguments and prioritize suggestions. They are capable of continuous learning and accumulate data and insight through human interactions.
Gartner predicts that by 2020, AI technologies will be present in almost every new software product or service. Given this trend, it is quite obvious that AI will have a profound impact on enterprise mobility as well.
Already, organisations are leveraging the many benefits of mobility such as improving productivity, eliminating massive inefficiencies in workflows, transaction times, and standard operating procedures. Combined with the power of AI, enterprise mobility solutions have the power to take business operations to the next level. In a sense, it will create a sort of ‘apps on steroids’ situation where mobile apps are more powerful than ever before.
Here are some of the many applications:
AI Chatbots
Organisations are increasingly leveraging the power of AI to make humans more productive. While technology can perform simpler tasks, organisations can free up employees to interact with customers and solve their complex issues. An AI chatbot is one such application where the chatbot is equipped to handle routine/standard queries independently, so that only complex queries require human intervention. This can be even more valuable for a mobile workforce since chatbots can provide a realistic experience and be available on a 24/7 basis.
Complex Administrative Tasks
Cognitive computing/ AI can work great to simplify complex administrative tasks, thereby relieving humans from the burden of paperwork and tedious form filling etc. From an organisation point of view too, AI can study previous service events, suggest appropriate plans and locate best resources for a job based on their current location and bandwidth. From creating a service plan, to ensuring better coordination among the mobile workforce and deploying qualified technicians to ensure work success; AI can bring tremendous benefits.
Optimising Efficiency and Productivity
A combination of advanced analytics and AI can help draw useful inferences based on a huge variety of variables that would be impossible to process manually. From determining the best route for delivering goods to judging the optimum quantity of raw material based on current levels, to finding the right team to address an on-ground issue based on location and skill levels, AI can help bring great efficiencies in operational processes. Because employees get useful readymade insights, and spend lesser time on trying to process un-necessary information, they can be far more productive in getting work done and delivering better quality to consumers.
Better Customer Experience
By studying patterns and past experiences, AI can help the mobile workforce to recognize potential problems and recommend solutions before an issue arises. AI can analyse the situation in real time and allow the organisation to automate the process of putting out service calls and routing jobs to the correct technician, to ensure that the issues are addressed before the customer even notices them. All of these eventually result in minimal downtime and better customer experience.
For optimal performance of AI tools, a platform approach for mobile workforce management solution is imperative because it allows your enterprise to build, deploy, secure and manage mobile apps by seamlessly expanding enterprise systems and users to mobile devices. It simplifies, accelerates and ensures a reliable way to execute your mobility programs at scale. To know more about how Sonata’s Halosys platform can help enable this, download the brochure. Write in to us @ Halosys-mobility@sonata-software.com to know more.