Sonata Software partnered with a client facing critical challenges in customer engagement and data-driven decision-making. By implementing a comprehensive Salesforce marketing cloud solution with Interaction Studio, Sonata unified disparate data sources, automated lead qualification, and established real-time analytics capabilities. The transformation resulted in a 34% boost in lead conversion rates and a 25% increase in marketing ROI, positioning the client for sustainable growth through enhanced customer experiences and optimized marketing operations.
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Data chaos to marketing mastery - Driving marketing impact with Sonata’s implementation of Salesforce marketing cloud
Serving up success - Transforming customer service with Salesforce Service Cloud and a data‑driven case management framework
The client, a leading food manufacturing and distribution company, partnered with Sonata Software to overhaul its fragmented customer service operations. Sonata implemented a unified case management framework powered by Salesforce Service Cloud and integrated via MuleSoft. This solution automated workflows, centralized communications and enabled data-driven insights – resulting in improved SLA adherence, enhanced customer transparency and scalable operations.
Clouds of clarity - Transforming global support and sales operations with Salesforce for a leading cloud data management company
The client, a global leader in data integration and cloud management solutions, partnered with Sonata Software to enhance its customer support and operational efficiency. Sonata re-engineered the client’s Salesforce Service Cloud and CPQ setup, integrated third-party systems like Workday and Oracle Fusion Cloud, and established a 21×5 dedicated support desk. These initiatives streamlined processes, improved visibility, and reduced issue resolution times by 30%.
Process power, payment precision - Transforming finance operations for greater efficiency
Sonata transformed the client’s finance operations using a Gen AI-first approach that re-engineered processes across Accounts Payable, Billing, and Collections. By embedding Gen AI copilots, BOTs, and ML-driven automation, step-change in efficiency (75% less effort), speed (faster billing & reconciliations), and quality (zero disputes) unlocking sustained cash flow improvement and stronger customer trust.
Policy of protection - Enhancing security and performance for a leading insurer with Sonata's managed cloud infrastructure sol
Sonata Software partnered with a leading Indian multinational insurer to optimize their Azure-based infrastructure. The engagement focused on addressing latency issues, enhancing security and ensuring compliance with strict data regulations. As a result, the client achieved faster application performance, reduced operational costs and a higher security compliance score.