Sonata Software partnered with a leading luxury jewelry retailer to transform their operations through AI-driven innovation. By developing a unified 'One Copilot' solution powered by Microsoft Copilot Studio, Azure Foundry, and Fabric, Sonata is enabling seamless access to enterprise data across disconnected systems. The solution connects Dynamics 365, Salesforce, OneDrive, and SharePoint, freeing employees from repetitive tasks and empowering them with AI-powered assortment planning capabilities. This initiative will deliver significant productivity gains while creating a scalable, future-ready foundation for AI-first retail operations.
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Polishing retail performance with AI - Elevating luxury jewelry retail with unified AI agents and data-driven merchandising
Clearer vision, smarter operations - Transforming global optical manufacturing with Dynamics 365 F&O and Sonata’s expertise
A global optical manufacturer partnered with Sonata Software to strengthen its production, finance, and operational processes through a modernized Dynamics 365 Finance & Operations platform. Sonata enabled a full ERP upgrade, multi-region rollouts, process automation, and advanced analytics with Azure. This transformation enhanced operational stability, standardized processes, and delivered measurable efficiencies – including a 15–20% improvement in Azure cost optimization.
Connectivity meets cloud - Elevating network management and service delivery with Dynamics 365 for a telecommunications
Sonata Software helped the client transition from outdated, on-premise systems to a modern, integrated cloud platform built on Microsoft Dynamics 365. The solution digitalized the lead-to-cash and issue-to-resolution processes, delivering enhanced operational efficiency, improved customer and employee experiences, and a paperless environment. The transformation resulted in a 17% improvement in operational efficiency and significant cost savings through optimized scheduling and improved first-time fix rates.
Care without complexity - Enhancing advisor efficiency and member support with AI-powered Copilot for a health insurance
Sonata Software transformed the client's member support operations by redesigning a cluttered user interface, integrating AI-powered Copilot assistance, and implementing omnichannel chat capabilities. The solution streamlined advisor workflows, reduced call handling times, and enhanced customer satisfaction through real-time, authenticated support across multiple channels.
Resolving at speed -Driving service excellence through Dynamics 365 customer service implementation
Sonata Software helped the client streamline end-to-end Customer and IT Service processes using Microsoft Dynamics 365 Customer Service. By leveraging out-of-the-box Microsoft capabilities and targeted customizations, Sonata enabled efficient ticket handling, improved turnaround time, and enhanced visibility into service performance for business leadership.