To keep up with the expectations of today's customers, Retailers are looking at transforming the traditional shopping experience, bringing the power of technology to bear on their efforts to provide a unified shopping experience, through store digitization, a consistent presence both online and offline, and improved logistics and supply chain management to ensure speedy fulfillment. "A New Era of Connected Retail" explains How Personalization, Adaptiveness, and Intelligence are shaping Retail.
Companies providing exceptional personalized experiences throughout the buying journey win & retain more customers.
Consumer behavior is changing. Brands, online retailers, marketplaces, and consumer companies are vying for the same consumer by providing a superior consumer experience. The key to thriving in this changing Retail ecosystem is platform-led thinking. Sonata's Platformation™ empowers retailers with a platform-centric approach creating a unified customer experience across the buying journey.
Sonata, with over two decades, has been a preferred Digital Partner for retailers and consumer goods companies. As a leader in Microsoft technologies, and industry-leading platforms, our domain knowledge and signature approach to digital is encapsulated in our new offering.
Sonata Connected Retail helps reimagine retail, so you are ready for the future. Always.
Sonata Connected Retail bridges physical and digital systems with the concept of a connected ecosystem. It equips retailers with agility & data-aided insights on every aspect of the business to ensure a personalized & seamless Customer Experience remains the only constant.
Personalized - Enable a customer-centric approach. Enhance customer loyalty through personalized shopping experiences at scale along with offering convenience-based choices.
Adaptive - Ensure an adaptive and agile technology stack. Unify all operations to achieve efficiency while providing experiences, managing orders & supply chain, data-enabled forecasting, and distribution.
Intelligent - Equip your business with the power of data-aided insights at every touchpoint, at every transaction, and at every process.
Empower your stores with personalization, loyalty management, and measurement for a great customer experience by modernizing your stores.
Boost the adaptiveness of your supply chain with greater visibility, flexibility, and efficient order management.
Modernize your stores and empower your personnel to offer a great customer experience through personalization.
Keep up with the everchanging retail scenario with better planning, automation, and smarter operations through advanced technologies.
Signature PlatformationTM Approach.
specialty retail, health & beauty, fashion & apparel, consumer goods.
Brick & Click, Modern Distribution, Kodo360.
Strategic with Microsoft.
The systems implemented by Sonata Connected Retail provided the Comfortaire bed retailer with the information and intelligence that they were missing out on earlier. Self-service supplier portals and a top-of-the-line CRM platform provided them with the intelligence they needed to improve their supply chains and customer experience.
The client is a multinational fashion & apparel retail chain. It has a chain of 2800+ stores with a presence across 20,000+ multi-brand outlets with 6,300+ points of sales in retail stores of various formats. The firm is envisioning a future-ready digital platform for its brands, one which provides a single view of customer and inventory across all channels.
“By choosing to adopt a modern, cloud-based approach, the company must either rewrite their applications or adopt a new standard and deploy it. Running with a long-term strategic initiative demonstrated enormous trust in Microsoft and Sonata Scalable," says Brett Crew, VP Sonata Australia.
It's no secret that today's retail environment is more competitive than ever. The customer is in complete control, and only a tailored, one-of-a-kind shopping experience will pique their interest hence many Retailers are undergoing a total transformation.
Thank you very much for your effort and the remarkable work. It was not easy and the team has worked very hard to reach the target.
- IT Project Manager, A Fortune 500 Retail Company
Thanks to the team for this great achievement, and for your commitment on this success. This was a very important milestone.
- Dy. CIO, A Fortune 500 Retail Company
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