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Empower Your Digital Transformation journey with Sonata Connected Retail

Sonata Connected Retail is a platform-led approach that envisions retailers thriving in a market where lines between the Digital & Physical world are increasingly blurred & new trends constantly emerge.

Built around the concept of a connected ecosystem, it equips retailers with adaptability & insights to move swiftly on every aspect of the business to ensure customer experience enhancement is the only constant.

With over 25 years of experience in the retail industry and an exceptional track record of delivering smart solutions, Sonata Software is a trusted alliance of Microsoft for retail implementations across the value chain.

We use our unique Platformation™ approach to help you transform your business digitally and deliver great customer experiences.

Great customer

Sonata Connected Retail Enhances Customer Experience

How do we connect the retailers with customer needs?

  • personalized


    Transform shopping experience with a personalized touch to drive customer loyalty and engagement using our industry expertise.
  • adaptive Adaptive

    Understanding the customer needs and behavior and adapt using the Platformation™ approach for smart solutions.
  • IntelligentIntelligent

    Data-driven approach to create intelligent digital platforms and tailor the needs based on the requirements.
Customer Experiance

Ensuring Customer Loyalty in a Connected World

Sonata Connected Retail provides 360° view of your customers, channels, and inventory to deliver best-in-class customer experience. For a connected ecosystem, it enables you with insight for smart engagement, smart retail platforms, smart stock keeping, and multi-channel integration so, you can deliver personalized journeys at scale.

Offerings for a Resilient Supply Chain & Happy Customers

Shopper Engagement

Define personalized shopper journey & provide a seamless Omnichannel experience for your customers. Enhance engagements by retail cloud solutions such as anywhere commerce conversion, merchandise refresh- planning the product pricing & promotions, loss & fraud prevention, eCommerce personalization & integrated customer service. Develop insights led relationships to achieve customer loyalty.


Intelligent Order Fulfilment

Leverage swift order management through order capturing, order orchestration & integration with distributed order management enabling fulfillment. Deliver great customer service through advanced analytics-based multichannel warehousing and fulfillment solutions.

Intelligent Order Management

Connected Retail Operations

Attain next level in merchandise refresh & planning, product catalog management, pricing, and promotions. Devising Connected Retail operations through connected retail from inventory management to retail, store, or franchise operations.

Connected Retail Operations

Supply Chain Transformation

Achieve efficiency through advanced supply chain operations, data-enabled forecasting & distribution planning. Transform your B2B commerce and D2C approach or create a 360˚ view of channels, inventory & customers by building a resilient supply chain.

Supply Chain Transformation

Personalized Experiences Delivered & Measured

Experienced store reps can create delightful experiences that earn Customer loyalty, the challenge is recreating the same in a Phygital world. Sonata Connected Retail, brings a proven methodology marrying technology with effective processes to ensure you stay true to your CX promises

Thought Leadership

The Changing Rules Of Customer Engagement

Rapidly evolving customer behavior makes new age IT solutions an imperative for driving a comprehensive digital transformation strategy for businesses.

customer testimonials