To keep up with the expectations of today's customers, Retailers are looking at transforming the traditional shopping experience, bringing the power of technology to bear on their efforts to provide a unified shopping experience, through store digitization, a consistent presence both online and offline, and improved logistics and supply chain management to ensure speedy fulfillment. "A New Era of Connected Retail" explains How Personalization, Adaptiveness, and Intelligence are shaping Retail.
The retail sector is going thru a major transformation. The current situation in the global economy and consumer downturn has brought forward additional challenges for the organizations in this sector. Worldwide, CMOs are under pressure to make prudent IT expenditure owing to increased influence of social media, dynamic consumer behavior and fast changing shopping habits. In the last few years online channels have outperformed all other retail channels thus helping to keep the operating costs low and pass on the benefits to consumers.
Sonata’s portfolio of services enable retail organizations to operate their information technology systems more cost effectively and efficiently. Our offerings span the entire spectrum of retail value chain covering marketing, merchandising, supplier collaboration, warehouse management, and store management operations. We have vast experience in deploying solutions on analytics, mobile commerce and RFID. We have helped several of our retail customers succeed in the market place by providing online solutions that leverages social, mobile technologies, business intelligence and predictive analytics.
Our niche solutions include social media based retail social commerce solutions that help our clients create shopping carts, media streaming, video-on-demand, ticketing solutions, developing mobile applications for logistics tracking and optimizing big data. We also help in integration, transformation and sunset their current systems that might act as a roadblock to seamless flow of information across platforms
Sonata’s track record brings unique capabilities, knowledge of industry architecture and expertise in ready-made solutions.
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Realize your digital vision using a design-thinking led approach accounting for industry-ready models, Marchitecture™ and digital business processes.
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Microsoft’s cloud anchored offerings allow us to modernise retail applications, including enterprise resource planning, customer relationship management, connected commerce and resilient supply chains.
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Microsoft retail cloud is the agile way to reimagine retail operations. Sonata's deep understanding and alignment with the Microsoft cloud can accelerate your business and digital transformation journey.
Companies providing exceptional personalized experiences throughout the buying journey win & retain more customers.
Consumer behavior is changing. Brands, online retailers, marketplaces, and consumer companies are vying for the same consumer by providing a superior consumer experience.
The key to thriving in this changing Retail ecosystem is platform-led thinking. Sonata's Platformation™ empowers retailers with a platform-centric approach creating a unified customer experience across the buying journey.
Sonata, with over two decades, has been a preferred Digital Partner for retailers and consumer goods companies. As a leader in Microsoft technologies, and industry-leading platforms, our domain knowledge and signature approach to digital is encapsulated in our new offering.
Sonata Connected Retail helps reimagine retail, so you are ready for the future. Always.
Sonata Connected Retail bridges physical and digital systems with the concept of a connected ecosystem. It equips retailers with agility & data-aided insights on every aspect of the business to ensure a personalized & seamless Customer Experience remains the only constant.
Personalized - Enable a customer-centric approach. Enhance customer loyalty through personalized shopping experiences at scale along with offering convenience-based choices.
Adaptive - Ensure an adaptive and agile technology stack. Unify all operations to achieve efficiency while providing experiences, managing orders & supply chain, data-enabled forecasting, and distribution.
Intelligent - Equip your business with the power of data-aided insights at every touchpoint, at every transaction, and at every process.
A Sonata’s advanced AI-powered Customer Data Platform, designed to transform the retail industry by providing a single, unified view of the customer.
Empower your stores with personalization, loyalty management, and measurement for a great customer experience by modernizing your stores.
Boost the adaptiveness of your supply chain with greater visibility, flexibility, and efficient order management.
Modernize your stores and empower your personnel to offer a great customer experience through personalization.
Keep up with the everchanging retail scenario with better planning, automation, and smarter operations through advanced technologies.
With our thorough understanding of the Logistics industry, we partner with some of the best names in this sector to offer solutions across:
Some significant achievements have been:
Signature PlatformationTM Approach.
specialty retail, health & beauty, fashion & apparel, consumer goods.
Brick & Click, Modern Distribution, Kodo360.
Strategic with Microsoft.
Monitor trends and anticipate customer requirements
Track import lead times and sales trends across seasons to improve forecasting accuracy
Provide seamless shopping by integrating online, in-store and warehouse solutions
Empower employees to provide excellent customer service
Control inventory, order management, delivery lead time and price adjustments
Maximise product availability and improve service times while reducing perishables waste and carrying costs
The systems implemented by Sonata Connected Retail provided the Comfortaire bed retailer with the information and intelligence that they were missing out on earlier. Self-service supplier portals and a top-of-the-line CRM platform provided them with the intelligence they needed to improve their supply chains and customer experience.
The client is a multinational fashion & apparel retail chain. It has a chain of 2800+ stores with a presence across 20,000+ multi-brand outlets with 6,300+ points of sales in retail stores of various formats. The firm is envisioning a future-ready digital platform for its brands, one which provides a single view of customer and inventory across all channels.
“By choosing to adopt a modern, cloud-based approach, the company must either rewrite their applications or adopt a new standard and deploy it. Running with a long-term strategic initiative demonstrated enormous trust in Microsoft and Sonata Scalable," says Brett Crew, VP Sonata Australia.
Thought Leadership
It's no secret that today's retail environment is more competitive than ever. The customer is in complete control, and only a tailored, one-of-a-kind shopping experience will pique their interest hence many Retailers are undergoing a total transformation.
Thank you very much for your effort and the remarkable work. It was not easy and the team has worked very hard to reach the target.
- IT Project Manager, A Fortune 500 Retail Company
Thanks to the team for this great achievement, and for your commitment on this success. This was a very important milestone.
- Dy. CIO, A Fortune 500 Retail Company
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