Crafting a personalized experience has been a significant differentiator for retailers. With access to digital technologies, they have had access to many solutions – easy & intelligent searches, improved navigation, recommendations, and pricing options – to create a personalized experience. Today, customers expect retailers to go a step further and create a seamless experience across digital and physical spaces. The opportunity for retailers is therefore to redefine the boundaries of engagement with customers across their journey from home to store to social-media. In a scenario where retail operations are already undergoing fundamental change, how can retailers address this new customer expectation?
Essentially, retailers need well-rounded enhancements in their landscape: gear up the retail backbone to meet new operational demands and leverage emerging technologies to leapfrog the digital experience. By taking this holistic view of the value chain, retailers can better orchestrate the entire customer journey. Sonata brings to the table experience in developing and implementing both digital retail solutions and enterprise applications across multiple retail segments - Apparel & Fashion, Groceries & FMCG, and Hard Goods. With Sonata’s expertise, retailers can chart and implement transformational solutions that help converge the digital and physical realms, thus redefining the boundaries of digital retail.
Sonata's industry-ready retail platforms and partner solutions from Microsoft and SAP help retailers to create value faster through industry reputed scalable platforms
Platformation™, Sonata's unique approach, helps retailers to build open, connected, scalable and intelligent systems accelerating their digital transformation initiatives
Design, develop and implement retail solutions tailored to the unique needs of retailers leveraging our experience gained through helping a variety of retailers over two decades
We understand that the core principles of retail and the emerging trends of digital transformation are common across retailers, but each market segment has its specific needs and priorities that need to be addressed. Our retail solutions are customized to cater to the key drivers of each industry segment – Fashion & Apparel, Groceries & FMCG, and Hard Goods.
Engaging online product content and immersive & virtual experience in stores
Optimized logistics network and warehouse operations for on-time delivery
Faster resolutions with multi-channel after-sales service and cross-sell/up-sells
Groceries and FMCG
Attractive product mix & configurations, and end-to-end quality tracking
Channel optimization across the supply chain reducing out-of-stock situations
Efficient fulfillment with flexible delivery models – store / hub / warehouse
Experiential retailing with conversational interfaces and virtual trial rooms
Consistent experience and dynamic promotions across consumer touchpoints
Smart merchandizing in line with fashion cycles, seasonality, and local needs
Our industry-ready platforms help retailers across segments implement new-age digital retail solutions in a shorter time while also laying a foundation for faster innovation of business models.
Enable unified operations and digital engagement both in-store and online with an integrated digital retail platform
Ensure personalized consumer experience with flexible, intelligent, and scalable commerce processes
Engage anytime anywhere with the ease and power of mobile & smart devices and enable retail associates in-store with enterprise mobility solutions
Thank you very much for your effort and the remarkable work. it was not easy but the team has worked very very hard to reach the target.
- IT Project Manager
- A Fortune 500 Retail Company
Thanks to the team for this great achievement, and for your commitment on this success. This was a very important milestone.
- Dy. CIO
- A Fortune 500 Retail Company