Enabling Seamless Experiences in a Connected World
Sonata Connected Retail is a platform-led approach that envisions retailers thriving in a market where lines between the Digital & Physical world are increasingly blurred & new trends constantly emerge.
Built around the concept of a connected ecosystem, it equips retailers with adaptability & insights to move swiftly on every aspect of the business to ensure customer experience enhancement is the only constant.
With over 25 years of experience in the retail industry and an exceptional track record of delivering smart solutions, Sonata Software is a trusted alliance of Microsoft for retail implementations across the value chain.
We use our unique Platformation™ approach to help you transform your business digitally and deliver great customer experiences.
Adaptive
Intelligent
Sonata Connected Retail provides 360° view of your customers, channels, and inventory to deliver best-in-class customer experience. For a connected ecosystem, it enables you with insight for smart engagement, smart retail platforms, smart stock keeping, and multi-channel integration so, you can deliver personalized journeys at scale.
Define personalized shopper journey & provide a seamless Omnichannel experience for your customers. Enhance engagements by retail cloud solutions such as anywhere commerce conversion, merchandise refresh- planning the product pricing & promotions, loss & fraud prevention, eCommerce personalization & integrated customer service. Develop insights led relationships to achieve customer loyalty.
Leverage swift order management through order capturing, order orchestration & integration with distributed order management enabling fulfillment. Deliver great customer service through advanced analytics-based multichannel warehousing and fulfillment solutions.
Attain next level in merchandise refresh & planning, product catalog management, pricing, and promotions. Devising Connected Retail operations through connected retail from inventory management to retail, store, or franchise operations.
Achieve efficiency through advanced supply chain operations, data-enabled forecasting & distribution planning. Transform your B2B commerce and D2C approach or create a 360˚ view of channels, inventory & customers by building a resilient supply chain.
Experienced store reps can create delightful experiences that earn Customer loyalty, the challenge is recreating the same in a Phygital world. Sonata Connected Retail, brings a proven methodology marrying technology with effective processes to ensure you stay true to your CX promises
The client is a multinational fashion & apparel retail chain. It has a chain of 2800+ stores with a presence across 20,000+ multi-brand outlets with 6,300+ points of sales in retail stores of various formats. The firm is envisioning a future-ready digital platform for its brands, one which provides a single view of customer and inventory across all channels. The platform will be the single source of truth and data integrity to provide a best-in-class omnichannel experience which in turn will help in creating a better customer experience.
Know moreThe systems implemented by Sonata Connected Retail provided the Comfortaire bed retailer with the information and intelligence that they were missing out on earlier. Self-service supplier portals and a top-of-the-line CRM platform provided them with the intelligence they needed to improve their supply chains and customer experience. The telemetry built into these systems helps them make better, and more informed decisions about the business itself.
Know more“By choosing to adopt a modern, cloud-based approach, the company must either rewrite their applications or adopt a new standard and deploy that. Running with a long-term strategic initiative demonstrated enormous trust in Microsoft and Sonata Scalable," says Brett Crew, VP Sonata Australia, and CEO & Founder, Scalable.
Know moreThought Leadership
Rapidly evolving customer behavior makes new age IT solutions an imperative for driving a comprehensive digital transformation strategy for businesses.
Thank you very much for your effort and the remarkable work. it was not easy but the team has worked very very hard to reach the target.
Thanks to the team for this great achievement, and for your commitment on this success. This was a very important milestone.
