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Application Management

Overview

Today, CxOs want to achieve more with less by leveraging the full potential of technology innovations to sustain growth. In a highly competitive world, this approach is imperative to stay agile as the business is constantly evolving. 

We understand this phenomenon and partner with clients across several industries to help apply the right technology to solve complex business challenges. We combine the best of both worlds – Innovation and process transformation to drive business priorities. 

Through our outcome driven business application services, we integrate next generation technology with our customers’ existing enterprise technology landscape that include mobility, cloud enablement and social commerce. In addition, we bring the unique combination of enterprise technology expertise and deep industry knowledge to successfully execute IT strategy initiatives.

Managed Application Services

Sonata provides comprehensive Application Management Services to enterprises through a distributed global delivery model that allows our customers to focus on their core competencies by reducing project risks through experienced resources and proven repeatable processes and accelerators. Our global teams implement proven methodologies to reduce the “Total Cost of Ownership” through best practices by utilizing technical, functional, domain and support skills. Sonata’s Application Management Services (AMS) include

Enterprise Application Development:

Sonata helps enterprise customers in building sophisticated enterprise class applications that are robust, scalable, secure and extensible. Sonata uses proven best practices and industrialized tools & processes to design, develop and deploy business applications to meet business requirements. Sonata enables integration with diverse technology applications to provide better return on customer’s investments and to improve operational efficiencies.

Application Maintenance & Support:

Sonata uses well-defined Knowledge Acquisition processes to transition Maintenance and Support of Enterprise Application portfolios. Sonata provides these services using offshore and near shore Development Centers that are networked together and adopt standard policies, processes, and tools thus providing a seamless and painless transition to Customers. Sonata provides our customers with stringent SLAs, reduction in total cost of ownership and increased ROI.

collaborative-partnerships

Collaborative Partnerships:

Application Portfolios grow over a period of time leading to duplicate and inconsistent functionality. Sonata addresses these problems by providing the following services:

  • Portfolio assessment to identify the complete list of applications within the Enterprise and associated documentation. This includes Application Boundary analysis to identify dependencies, business functionality mapping for trace back, metrics identification and collection for measuring improvements in efficiency etc.
  • Consolidation and Retirement strategies for reducing unwanted applications from the portfolio.
  • Program Management to create and manage an Enterprise wide rationalization program.
OFFERINGS

Enterprise Applications

Enterprise applications are the backbone of every enterprise that decide how an organization leverages the tools to reduce the total cost of ownership, increase productivity, improve efficiency, and reduce operating costs. Sonata provides implementation and upgrade services for Packaged Software such as ERP, Business Intelligence, and Analytics.

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    Enterprise Resource Planning (ERP)

    Sonata partners with its clients to provide them mature ERP applications to help improve ROI in maintenance and support engagements.
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    Sonata partners with its clients to provide them mature ERP applications to help improve ROI in maintenance and support engagements. Our key focus includes:

    • Products – SAP, Oracle ERP and NetSuite Implementation Services.
      Services – Consulting, Implementation, Maintenance & Support and Integration
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    NetSuite Implementation Services

    Our expertise in Distribution, Manufacturing, Retail, Software and Services business applications ensure that our customer benefit from the low cost and high ROI of NetSuite cloud computing solutions. Our dedicated Account management and high availability Global Professional Services team enable our customers to maximize value from their NetSuite implementations.
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    Our expertise in Distribution, Manufacturing, Retail, Software and Services business applications ensure that our customer benefit from the low cost and high ROI of NetSuite cloud computing solutions. Our dedicated Account management and high availability Global Professional Services team enable our customers to maximize value from their NetSuite implementations.

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    Customer Relationship Management (CRM)

    Sonata’s CRM practice helps customers derive maximum value from CRM investments, interactions and relationships. Our team brings best industry models and practices that can be incorporated into scalable packaged and custom-built applications. Our value added services include CRM Consulting, implementation, integration, upgrade and migration.
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    Sonata’s CRM practice helps customers derive maximum value from CRM investments, interactions and relationships. Our team brings best industry models and practices that can be incorporated into scalable packaged and custom-built applications. Our value added services include CRM Consulting, implementation, integration, upgrade and migration.

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    Supply Chain Management (SCM)

    Sonata's SCM Practice has considerable experience in distributor, retailer and supplier collaboration related solutions. Our team helps increase collaboration, optimize supply chain and deliver cost-saving solutions by leveraging technology and providing visibility into demand and supply. We help reduce inventory and shorten delivery times and boost bottom-line.
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    Sonata's SCM Practice has considerable experience in distributor, retailer and supplier collaboration related solutions. Our team helps increase collaboration, optimize supply chain and deliver cost-saving solutions by leveraging technology and providing visibility into demand and supply. We help reduce inventory and shorten delivery times and boost bottom-line.

Custom Application Development

Sonata helps enterprise customers in building sophisticated enterprise class applications that are robust, scalable, secure and extensible. Sonata uses proven best practices and industrialized tools & processes to design, develop and deploy custom applications to meet business requirements. Sonata enables integration with diverse technology applications to provide better return on customer’s investments and to improve operational efficiencies.

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Incubation & Outsourced Product Development

Over the last 10 years, Sonata has helped several software product companies take their ideas to fruition. We offer a broad horizon of product engineering services including help select technologies, develop architectural footprint, product development, testing and support. 

We know that product development and incubation team requires an entirely different mindset; ability to work with evolving and imprecise requirements, focus on innovation, long term vs. short term choices, technology adoption etc. 

Sonata has incubated several successful software product companies and has built a strong technical team who are an expert in Software Product Development.

Sonata provides Independent Software Vendors (ISV) 

Product Development: Sonata uses Agile and Waterfall methodologies to provide ISVs with Product Development Services. These include setting up Configuration Management Systems, mobilizing distributed development teams, Product Management, and Testing. 

Product Requirements Definition: Sonata Business Analysts use a combination of interactive and non-interactive techniques to define Product Requirements. These are based on Market Intelligence and Trends and provide ISVs with the necessary rigor in defining Marketing Requirement Documents. 

Release Management: ISVs with multiple Product lines and Product versions require careful management of these Releases to ensure optimum use of scarce Development and Testing resources. Sonata provides Technology and consulting services to create robust and resilient Release Management processes for ISVs.

Support Services: Product Support including Patch Management, License Management, and Third Level Support are provided by Sonata as part of its comprehensive support services to ISVs. 

Obsolescence Strategies: Sonata provides ISVs with strategies to prune their Product Lines by eliminating older releases. These include deprecation services and customer outreach campaigns.

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Technology Consulting

Technology changes are rapid in today’s world and Customer Organizations are finding it increasingly difficult to keep pace with this flux. Sonata's Technology Consulting Practice provides timely and accurate advice for CIO and CTO organizations in various technology areas ranging across Application Architecture, Enterprise Architecture, Infrastructure, Strategy, Security and Performance Engineering.