Continuous Modernization

Overview

Our continuous modernization strategy transforms managed services spending into a strategic investment for growth. Many enterprises have moved to the cloud and adopted new SaaS-based business systems but have yet to realize their digital transformation goals or the full business value of the cloud. This often happens because:

Implementations are misaligned with business goals and customer experiences.
Disconnected and legacy systems persist.
Automation maturity remains low.
Staying current with new features and functionalities is challenging.
Employees struggle with skill gaps and technology proficiency, hindering process transformations.

Our "enterprise-wide transformation" approach incorporates continuous modernization, delivering focused projects with specific outcomes and creating new value opportunities—all without increasing costs.

OFFERINGS

Why Continuous Modernization Matters

Stay Current on Dynamics 365

Adopt new Microsoft functionality every new release

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Adopt new Microsoft functionality every new release
Rapid updates and maintenance
Adapt to changing market needs, technology trends, and regulations
Maximize Dynamics 365 Platform Potential

Most customers use only 40% of platform capabilities

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Most customers use only 40% of platform capabilities
Capitalize on AI-powered applications for improved business value
Address bugs and minor changes efficiently
Optimize IT Spending

43% of total IT spending goes to application development and support

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43% of total IT spending goes to application development and support
Half of that is for new development projects and the other half is for maintenance of existing systems.
Leverage cost optimization measures to re-invest towards new projects and innovation
Navigate Continuous Technology Changes

Leverage the evolving technology landscape

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Leverage the evolving technology landscape
Keep D365 and surrounding systems "evergreen"
Grow digital maturity consistently
Build a digital business platform for high operational efficiency and market competitiveness

Sonata’s Approach to Continuous Modernization

AI-led Innovation & Value Co-creation

Strategize AI-First Transformation Journey
Increase visibility and measure ROI of support initiatives
Foster a culture of innovation and value co-creation

Sonata’s IP & Accelerators: AI transformation playbook, innovation co-investment framework, analysis from KPIs

Low-Code Led Innovation

Migrate legacy RPA processes to Power Platform
AI Copilot infused, autonomous agents with proven 15% more efficiencies
Modernize apps with low-code solutions

Sonata’s IP & Accelerators: Automation COE with a commit to 50% reduction in TCO, RPA migration factory as funded a service

Transformative Process Modernization

Implement responsible AI-first processes via Copilot, Gen-AI, and automation
Drive data-driven operations, analytics, and business insights

Sonata’s IP & Accelerators: Transformative process modernization approach with Copilot, automation, and Gen AI, multi-pronged success and value assessments, data modernization framework

Evergreen IT Platform

Optimize for cloud; leverage Platformation & AI-led Service Delivery
Implement modern engineering with Harmoni.AI, Analytics, and DevOps
Provide end-user self-help with easy-to-use resolution assets

Sonata’s IP & Accelerators: AI-led service delivery framework, Harmoni.AI, platformation/ideation, cloud optimization assessment, Sonata modern engineering toolkit, lightening tool sets

Comprehensive Managed Support

Proactive monitoring & maintenance
Upgrades, customizations & product support
Performance optimization
Change & compliance management

Sonata’s IP & Accelerators: Set up for success with CCOE, process mining frameworks, governance framework, service cost optimization models, predictive support key KPIs

Value Delivered Through Continuous Modernization

Cost Reductions

Improve service delivery costs through CoE model and right-shoring
Increase ROI with process modernization and enterprise-wide digitization
Redirect cost savings to strategic investments using AI playbook
Realize operational cost saving of up to 55%
Application development cost reduction by 45%

Evergreen Digital Platform

Optimize delivery times, development, and maintenance costs with AI-led service delivery
Deliver a perpetually available digital business platform for high operational efficiency

Focus on Business Transformations

Scale up productivity, customer engagement, and value
Fully automate value chains, optimizing for resilience and trust
Improve business processes with industry-standard frameworks and accelerators

Drive AI and Innovations

Implement AI transformation playbook for sustained initiatives
App modernization with Low Code services,
Keep your organization future-ready with forward-facing innovations

Success Stories

The Smell of Success

A global fragrance manufacturer was looking for a strategic partner to address their challenges with AX 2012 stability and performance issues. By establishing a dedicated IT CoE, Sonata delivered robust BAU support, implemented digital solutions, and achieved significant cost savings and performance improvements, positioning the client for future growth

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Simply Delightful

Sonata implemented a comprehensive managed services solution for the UK and Ireland branches of a leading multinational pizza restaurant chain. The solution focused on streamlining helpdesk processes, providing multi-level support, and optimizing user access control. This resulted in significant reductions in incident tickets, improved response times, and enhanced overall IT support efficiency, enabling the client to focus on their core business of delivering quality pizzas to customers.

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