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Pega

Partnership Overview

Sonata Software's Pega practice empowers enterprises to accelerate their digital transformation journeys by leveraging the robust capabilities of the Pega platform. Our expertise in business process automation, customer engagement, and AI-driven decisioning enables organizations to enhance operational efficiency and deliver superior customer experiences.

Pega Partnership Overview
Offerings

Key Capabilities

  • Digital Process Automation (DPA)

    Digital Process Automation (DPA)

    Streamline complex business processes across various functions, ensuring agility and scalability
    Streamline complex business processes across various functions, ensuring agility and scalability
  • CRM

    Customer Relationship Management (CRM)

    Implement Pega's unified CRM solutions to foster personalized and consistent customer interactions.
    Implement Pega's unified CRM solutions to foster personalized and consistent customer interactions.
  • AI and decisioning

    AI and decisioning

    Utilize Pega's AI-powered decisioning tools to make real-time, context-aware decisions that drive business outcomes.
    Utilize Pega's AI-powered decisioning tools to make real-time, context-aware decisions that drive business outcomes.
  • Low-code application development

    Low-code application development

    Accelerate application development cycles through Pega's low-code platform, enabling rapid deployment and adaptability.
    Accelerate application development cycles through Pega's low-code platform, enabling rapid deployment and adaptability.
Banking Financial Services

Banking and financial services

Automate and streamline key operations such as loan processing, compliance management, and customer onboarding. Improve accuracy, reduce processing time, and enhance customer satisfaction by leveraging digital tools and intelligent automation. This approach helps financial institutions remain competitive while maintaining regulatory compliance and delivering faster, more personalized banking services.

Insurance

Insurance

Enhance the efficiency and accuracy of claims processing, policy administration, and customer service through advanced automation and analytics. Enable faster claims resolution, minimize operational costs, and provide personalized support to policyholders. These improvements lead to higher customer satisfaction, better risk assessment, and streamlined insurance operations across diverse service areas.

Healthcare

Healthcare

Improve patient engagement, care coordination, and administrative workflows by integrating digital technologies and automation. Support timely patient communication, reduce administrative burden on healthcare providers, and optimize resource utilization. These advancements contribute to better health outcomes, enhanced patient satisfaction, and more efficient healthcare delivery across clinics, hospitals, and telehealth services.

Telecommunications

Telecommunications

Optimize customer service operations, billing systems, and network management by implementing intelligent automation and analytics. Enable faster issue resolution, ensure accurate billing, and proactively monitor network performance. These improvements result in higher service reliability, reduced operational costs, and a more responsive, customer-centric approach to telecommunications service delivery.

Accelerators and tools

 
Process assessment framework

Process assessment framework

Evaluate existing processes to identify automation opportunities.

 
Migration accelerators

Migration accelerators

Facilitate seamless transitions from legacy systems to Pega platforms.

 
Compliance modules

Compliance modules

Ensure adherence to industry regulations through built-in compliance checks.

Partnership and certifications

As a strategic partner of Pega, Sonata Software boasts a team of certified professionals with extensive experience in delivering Pega solutions. Our commitment to excellence is reflected in our continuous investment in training and innovation

Domain expertise

Our team brings deep industry knowledge across sectors, paired with advanced technical expertise in Pega platforms. This unique blend allows us to understand your business challenges inside-out and deliver smarter, more strategic Pega implementations that drive measurable outcomes.

Domain expertise

Customization

We don't believe in one-size-fits-all. Every Pega solution we deliver is meticulously customized to match your organization’s goals, processes, and workflows—ensuring seamless integration, higher adoption rates, and maximum ROI.

Customization

Innovation

We're not just implementing Pega—we're evolving it. With continuous R&D, we build accelerators, frameworks, and reusable components that reduce time-to-market, boost efficiency, and future-proof your enterprise solutions.

Innovation

Support

Our job doesn’t end at deployment. With robust post-implementation support, performance tuning, and proactive maintenance, we ensure your Pega applications stay resilient, optimized, and aligned with your changing business needs.

Support