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Generative AI

Overview

Generative AI has opened new possibilities for innovation and efficiency across various industries and market segments.

At Sonata, we are dedicated to driving organizations towards modernization-driven growth and delivering outstanding customer experiences by leveraging Generative AI. By integrating the latest advancements in AI and technology, we empower businesses to establish a sustainable competitive edge in their industries.

Our 'Responsible by Design' philosophy ensures unwavering commitment to ethics, trust, privacy, security, and compliance. This approach enhances the potential of individuals, enterprises, and communities to seize next-generation opportunities, creating value through unparalleled innovations, interconnected ecosystems, and widespread efficiencies.

Harmoni.AI, our comprehensive "Responsible by Design" framework for generative AI, supports a robust data governance and acceleration engine. It offers a choice of industry-leading LLMs along with pre-built generative AI solutions to enable effective adoption and quicker time to market.

Generative AI Overview
Offerings

World Class Service Offerings for Generative AI

  • Governed COE Model

    Governed COE Model

    Operationalize innovation, governance, best practices, and, capability creation.
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    Operationalize innovation, governance, best practices, and, capability creation.

  • OpenAI / Azure OpenAI API

    Power Platform, Copilot in combination with OpenAI / Azure OpenAI API

    Fast Track Application Build leveraging Power Platform, Copilot in combination with OpenAI / Azure OpenAI API.
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    Fast Track Application Build leveraging Power Platform, Copilot in combination with OpenAI / Azure OpenAI API.

  • integrating with OpenAI / Azure OpenAI APIs

    integrating with OpenAI / Azure OpenAI APIs

    Build AI-Driven solutions in existing & new processes and apps by integrating with OpenAI / Azure OpenAI APIs.
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    Build AI-Driven solutions in existing & new processes and apps by integrating with OpenAI / Azure OpenAI APIs.

  • POCs and Prototyping

    POCs and Prototyping

    Lightning Platform to prototype any ChatGPT-driven use case across industries.
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    Lightning Platform to prototype any ChatGPT-driven use case across industries.

A few of our solutions using generative AI are:

 
Better patient outcomes with Physician Assist

Better patient outcomes with Physician Assist

 
Employee Experience Enhancement with Policy Bot

Employee Experience Enhancement with Policy Bot

 
Call center conversation Sentiment Analysis

Call center conversation Sentiment Analysis

 
Companion for support engineers to troubleshoot problems

Companion for support engineers to troubleshoot problems

Sonata Advantage

With Harmoni.AI, customers can

  • Use GenAI in a responsible manner.
  • Achieve faster time to market with the Acceleration engine.
  • Have a choice of leading LLMs based on customer context.
  • Access an inbuilt repository of training and guidelines.

With this, customers can achieve

  • Better customer retention and acquisition rates.
  • A more productive and engaged workforce.
  • Drive self-service and reliability in the app and infra support.
  • Drive automation in compliance with industry regulations.
  • Accelerate Digital Engineering speed and quality by 30%.
Generative AI - Retail and Consumer Goods

Retail and Consumer Goods

  1. Customer service and support 
  2. Personalized product recommendations 
  3. Language Translation 
  4. Product Information & Service
  5. Quality of content on website, campaign, and ads

Generative AI for Manufacturing Industry

Manufacturing

  1. Product customization based on customer feedback 
  2. Order tracking updates 
  3. Language Translation 
  4. Product information 
  5. Quality of content generated for webs

Generative AI for Travel Industry

Travel and Tourism

  1. Personalized trip recommendation 
  2. Language translation 
  3. Destination information

Generative AI for BFSI Industry

Banking, Financial Services and Insurance

  1. Personalized financial recommendation 
  2. Policy recommendations 
  3. Employee training material development 
  4. Compliance Chatbot 
  5. Loan application processing 
  6. Customer support bot 

Generative AI for Media and Telecom Industry

Media and Telecommunication

  1. Personalized content generation 
  2. Language Translation 
  3. Education purpose 
  4. Quality of content 

Generative AI for Healthcare Industry

Healthcare

  1. Bring personalization to patient queries based on EHR 
  2. Audit and regulatory reporting 
  3. Scribe Bot 
  4. Medical insurance assist

Generative AI for Engineering Industry

Engineering

  1. Code Assist 
  2. Digital Assurance 
  3. Code review 
  4. Troubleshooting

Generative AI for Technology Industry

Technology

  1. Technical troubleshooting 
  2. Education & training content 
  3. Risk assessment 
  4. Market research