Generative AI

Overview

Generative AI has opened new possibilities for innovation and efficiency across various industries and market segments.

At Sonata, we are dedicated to driving organizations towards modernization-driven growth and delivering outstanding customer experiences by leveraging Generative AI. By integrating the latest advancements in AI and technology, we empower businesses to establish a sustainable competitive edge in their industries.

Our 'Responsible by Design' philosophy ensures unwavering commitment to ethics, trust, privacy, security, and compliance. This approach enhances the potential of individuals, enterprises, and communities to seize next-generation opportunities, creating value through unparalleled innovations, interconnected ecosystems, and widespread efficiencies.

Harmoni.AI, our comprehensive "Responsible by Design" framework for generative AI, supports a robust data governance and acceleration engine. It offers a choice of industry-leading LLMs along with pre-built generative AI solutions to enable effective adoption and quicker time to market.

Solutions

Legal contract extractor & summarizer

A gen AI-powered bot to automate extracting key legal clauses in MSAs and legal documents and populate a highly customizable signature request form (SRF).

Multimodal and multilingual bot

A bot that handles text and speech conversations for general inquiries, IT support, and after-sales service, integrating with existing portals.

Micro Front End Generator (MFE)

Gen AI solution to streamline the development of micro frontends by generating a Backend for Frontend (BFF) layer that is aligned to client-specific style guides & corresponding unit test cases.

E-commerce Order Enquiry

Integrates SAP Commerce Cloud with GenAI using the retrieval-augmented generation pattern to enhance conversational experiences and fetch order details from the SAP database.

Vendor Onboarding automation

Gen AI solution to automate processing and verification of domestic and international vendor documents for onboarding and integration.

Medical claim assist

Assists insurance agents evaluate patient insurance claim documents for eligibility, validity, and necessity.

Recruiter Assist

Gen AI-powered bot to filter and shortlist candidate resumes based on predefined criteria, generating rankings and match percentage scores.

Support companion

Helps in creating technical solution support guides by interpreting conversations between users and support engineers, aiding ongoing issue resolution.

AI-Led Service Delivery

A comprehensive portfolio of Gen AI-powered software engineering tools and accelerators for faster time-to-market and improved quality.

User story assist bots, code accelerators

IntellQA, a Gen AI-powered test automation suite

Deploy assist bots

Offerings

Sonata Offers: Responsible first Approach

Harmoni.AI: Sonata’s Responsible First AI Framework

Harmoni.AI offers a suite of responsible AI features, a governance engine, industry-specific solutions, and accelerators for developing generative AI solutions. Key features of Harmoni.AI include:

Establishment of responsible AI guardrails
Secure integration with key data sources, including enterprise data platforms, to enable Gen AI use cases
Provision for performing LLM Ops services such as LLM validation, fine-tuning, and deployment
Auditing and telemetry features
Consumption reports and dashboards
Pre-built assets and solutions for ready deployment
Accessibility and scalability for future expansion and leverage

Sonata’s Gen AI Centre of Excellence (CoE)

Drives delivery and execution excellence across all customer engagements, focusing on seven core principles:

Responsible First AI framework

A Comprehensive Approach to AI Adoption: 8 Core Tenets for Responsible and Well-Governed Implementation

Sonata Advantage

Featured as one of the Enterprise innovators on HFS Horizons Generative AI Services 2023

Microsoft AI partner council member

Sonata is a participant and member of NASSCOM's Responsible Council on Generative AI

Retail and Consumer Goods

Customer service and support
Personalized product recommendations
Language Translation
Product Information & Service
Quality of content on website, campaign, and ads

Manufacturing

Product customization based on customer feedback
Order tracking updates
Language Translation
Product information
Quality of content generated for webs

Travel and Tourism

Personalized trip recommendation
Language translation
Destination information

Banking, Financial Services and Insurance

Personalized financial recommendation
Policy recommendations
Employee training material development
Compliance Chatbot
Loan application processing
Customer support bot

Generative AI for Media and Telecom Industry

Media and Telecommunication

Personalized content generation
Language Translation
Education purpose
Quality of content

Healthcare

Bring personalization to patient queries based on EHR
Audit and regulatory reporting
Scribe Bot
Medical insurance assist

Engineering

Code Assist
Digital Assurance
Code review
Troubleshooting

Technology

Technical troubleshooting
Education & training content
Risk assessment
Market research

Industry Segments

Success Stories

Summarizing Legal Contracts Made Easy

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Know more

Accelerating Test Cycles

A global leader in cloud-based technology solutions for clinical research faced agility-related challenges with respect to test case creation and coverage. Sonata’s GenAI-based solution resulted in 40% faster test cycles on the client’s research platform, which in turn will benefit more than 100+ stakeholders like business analysts, product owners, testers, and developers involved in the various clinical research products.

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