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Best-sourcing models: Redefining strategic value in global capability centers

As enterprises evolve in response to digital transformation, talent shifts, and geopolitical dynamics, Global Capability Centers (GCCs) are reimagining their sourcing strategies.

| David P. Spencer

Sustainability and ESG integration: The strategic evolution of global capability centers

As the global business landscape pivots toward purpose-driven growth, Global Capability Centers (GCCs) are emerging not just as operational hubs but as strategic enablers of sustainability and ESG (Environmental, Social, and Governance) integration.

| David P. Spencer

Operationalizing Gen AI: A CIO’s guide to identifying the right use cases

Generative AI has rapidly moved from curiosity to boardroom priority. Yet many enterprises still struggle with one fundamental question: Where should we start?

| admin

GCC 8.0: Transforming global capability centers into strategic powerhouses

In an era defined by digital acceleration, geopolitical complexity, and relentless innovation, enterprises are rethinking the role of their global capability centers (GCCs). What began as a model for cost arbitrage and operational efficiency has evolved into something far more strategic. Welcome to GCC 8.0—a new paradigm where GCCs are no longer peripheral support units but core strategic hubs that align global strategy with local agility, drive innovation, and fuel enterprise growth.

| David P. Spencer

AI-driven innovation: How global capability centers are powering enterprise transformation

In today’s rapidly evolving digital landscape, global capability centers (GCCs) are undergoing a profound transformation. Once viewed primarily as cost-efficient support hubs, GCCs are now emerging as strategic artificial intelligence (AI) talent powerhouses, driving enterprise-wide innovation through technologies like machine learning, natural language processing and predictive analytics.

| David P. Spencer