Insights

In an era defined by digital acceleration, geopolitical complexity, and relentless innovation, enterprises are rethinking the role of their global capability centers (GCCs). What began as a model for cost arbitrage and operational efficiency has evolved into something far more strategic. Welcome to GCC 8.0—a new paradigm where GCCs are no longer peripheral support units but core strategic hubs that align global strategy with local agility, drive innovation, and fuel enterprise growth.

In today’s rapidly evolving digital landscape, global capability centers (GCCs) are undergoing a profound transformation. Once viewed primarily as cost-efficient support hubs, GCCs are now emerging as strategic artificial intelligence (AI) talent powerhouses, driving enterprise-wide innovation through technologies like machine learning, natural language processing and predictive analytics.

Here is the challenge: Enterprise product implementations have a habit of slipping off schedule—nearly 70% of large-scale projects fail to meet their original timelines. And it’s rarely the technology that’s at fault. The real culprit is far less glamorous: knowledge that’s scattered, outdated, and buried in portals no one remembers the passwords to. Teams spend more time chasing documents, pinging experts, and reconciling conflicting information than delivering value. The result? Delays pile up, costs creep higher, and customer confidence takes a hit.

Across Australia and New Zealand, finance and operations teams are straining under the weight of manual processes. Closing the books could seem like running a marathon; reconciling accounts and chasing variances consume precious hours that could be well spent analyzing the business.

Written by Sonakshi Pattnaik

Picture this: Your company has just deployed a dozen AI agents to handle customer service, inventory management and financial approvals. Day one feels like magic – agents are working autonomously, handling complex tasks and delivering results. Then day two arrives. Agent conflicts emerge. Data gets duplicated. Security protocols are bypassed. Your digital workforce has turned into digital chaos.