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RPA in insurance

Challenges in the Insurance Industry

Insurance companies need to streamline their processes and lower their overall effort, time in processing to remain competitive. This has made companies explore robotic process automation to reduce error rates, to ensure better customer experience and to decrease processing time and effort. The opportunities to automate start from the quotation process, processing of new customer, Overall claims processing from entering the claim details, to supporting the underwriting process to settling and closing the claims, help in customer support like periodic follow-ups, policy services, back office activities like payment, reconciliation, reports . In delivering these business process automation , organizations can benefit from overall business efficiency, timely customer service, employee satisfaction and overall financial ROI for the company.

How Robotic Process Automation is redefining the future of Insurance

Microsoft's Intelligent Robotic Process Automation (RPA) can help in digitizing business process across different stages of insurance lifecycle improving productivity, efficiency. This is ensured through proven RPA approach, services and operating model which ensures organizations move towards digitization through a risk-free path.

The RPA suite from Sonata helps to:

  • Identify the appropriate process areas which can help in achieve ROI delivering business benefits through a unique RPA Use Case Identifier Framework. This automation has led to a 30% cost savings across key functions of claims management
  • Leverage Framework and Accelerators across RPA Maturity levels in implementing Intelligent Automation which has helped in 70-80% rule-based processes automation
  • Deliver the KPI's agreed at the start of the engagement through a post-implementation bot
  • Build a robust support for bots to monitor, orchestrate, deploy, scale, schedule the license management process which has led to 40% increase in customer satisfaction scores

Why Sonata?

  • consultingManaged Services for Automation of business process through RPA ( End-End)
  • platformationProcess Discovery & Consultation
  • financeRPA Engineering ( Projects/Programs for approved usecases)
  • field-sevicesRPA Support for developed bots ( Level 1,2,3)
  • service-5RPA in a day
  • talentEstablishing RPA Center of Excellence

To know more about how Sonata can help you in implementing RPA for your business, do reach out to info@sonata-software.com