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Global Capability Center Solution

Global Capability Centers (GCCs) have emerged as strategic hubs for organizations to drive growth, operational excellence and competitive advantage. At Sonata, we bring a modern, AI-led approach to building and transforming GCCs — powered by AgentBridge, our proprietary AgenticAI platform.

Whether you are setting up a new center, transforming an existing one, or scaling your GCC network, our modular solution is designed to meet you where you are and grow with your ambition. We act as a peer-like, right-sized partner for organizations seeking digital acceleration, offering deep expertise in cloud, AI, product engineering and domain-led innovation.

With a hyper-focus on AI across every functional area, we help you establish a GCC that is free from legacy constraints, scales with agility and serves as an engine of innovation rather than a back-office cost center.

Vector Smart Object

A GCC solution with AI at the core

AgentBridge

Our proprietary next-generation multi-agent orchestration platform, that allows organizations to centrally design, deploy and govern intelligent AI agents across business workflows. In a GCC context, AgentBridge acts as the digital brain, enabling your center to rapidly implement AI solutions in areas like product development, data analytics, finance, customer experience and cybersecurity.

AgentBridge

Harmoni.AI

Built with a “responsible by design” philosophy, Harmoni.AI, our responsible-first AI platform, ensures that AI adoption is ethical, secure and aligned with regulatory standards. By integrating Harmoni.AI into your GCC, you unlock the potential of AI-driven innovation, ensuring your global centers are not just operational hubs but strategic assets driving business growth.

harmoni.AI
OFFERINGS

Why choose Sonata’s GCC solution ?

  • offering-1

    The modular advantage

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    • Build fully owned offshore or nearshore GCCs handling core functions such as product development, data analytics, finance, customer experience, and cybersecurity.
    • Enhance existing GCCs beyond traditional staff augmentation by embedding AI-led capabilities and automation.
    • Start small and scale with low risk, aligning investments with measurable milestones and strategic goals.
  • offering-2

    No legacy baggage

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    • Unlike established players burdened by legacy processes, we bring fresh thinking to every GCC engagement.
    • Our "start small and grow" model minimizes risk while enabling rapid value realization.
    • Prove value early, then scale with confidence using cutting-edge capabilities.
  • offering-3

    Domain expertise and digital engineering prowess

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    • Over 30 years of software engineering expertise, delivering complex, high-impact solutions across industries.
    • Dedicated industry vertical teams for banking, financial services, insurance, telecom, media, technology, healthcare, life sciences, retail, manufacturing, distribution and so on.
    • Deep capabilities in cloud modernization, data analytics, and platform engineering.
    • We ensure your GCC is fully equipped to handle end-to-end digital transformation initiatives with confidence.
  • offering-4

    End-to-end GCC services

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    • Strategic advisory and transition planning tailored to your GCC journey.
    • Deployment of AI-led digital transformation initiatives using AgentBridge.
    • Fully managed services and continuous optimization to ensure sustained growth and innovation.
  • offering-5

    Talent & innovation

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    • Access to a digitally skilled workforce trained in the latest cloud, AI, and data technologies.
    • Agile, future-ready centers that foster innovation and rapid delivery.
    • Collaboration with Sonata’s gen AI centre of excellence and Harmoni.AI responsible AI framework to ensure ethical, scalable AI adoption.

Getting started with Sonata’s GCC solution

Transform your vision into reality with our GCC solution powered by AgentBridge. Let's start the conversation about your GCC journey!

David P. Spencer

Client Enablement & Growth Executive

David.Spencer@sonata-software.com