Enhancing the Customer Experience
The days of selling a commodity service to a captured customer base are long gone. Customers today have options and expectations. They expect service levels that are equal to or greater than those they get from other services, like banks and investment advisors. They demand fewer and shorter outages after storms and improved using data to better manage their consumption and associated costs.
Enhancing siloed systems and outdated service models will not result in a customer-centric, data-driven platform. The clear path forward is through digital innovation at a foundational level.