Insights

From Analysts to Operators, the vote is in:  Augmented Reality has arrived in the Energy Sector

Augmented Reality, or AR, is known to most as the less glamorous sibling of virtual reality. However, as virtual reality shifts into the consumer market targeting the gamer world, AR steps into the spotlight as a business tool many companies are employing. AR has become a part of enterprise workforce training. It simulates on-the-job experience and offers performance support to better train employees for when they are in real-time situations.

In a previous post on Omni-Channel service, I mentioned that customer service and satisfaction is becoming an increasingly important point of focus. Outside of the regular contact channels for customer service, field service technicians are perhaps the most important touch-point between company and customer.

Rain clouds and thunder clouds have always mattered to roofing and other specialty contractors, but in today’s world, the Microsoft Azure cloud can be just as important. One slows things down while the other speeds things up.

While organizations work on their enterprise mobile strategies doing mobile application backend development, they encounter predominant challenges and complexities like below

1. In-house expertise gap for mobile application backend development

Tourism in India accounts for 6.8 percent of the GDP and is the third-largest foreign exchange earner for the country. The sector over the years have relied on technology to significantly improve time-to-market while lowering operational costs and improving customer services. In an exclusive interaction with CXO today,

Bernaad R Chetty, Assistant Vice President, Sonata Software
technology trends and opportunities in the travel domain