Insights - Case study

A global fragrance manufacturer was looking for a strategic partner to address their challenges with AX 2012 stability and performance issues. By establishing a dedicated IT CoE, Sonata delivered robust BAU support, implemented digital solutions, and achieved significant cost savings and performance improvements, positioning the client for future growth

A leading global financial institution partnered with Sonata to migrate from their outdated Lotus Notes-based system to a modern, efficient platform using Microsoft Power Platform and Office 365, resulting in significant time savings and an 80% efficiency improvement,

Sonata helped a hi-tech manufacturer with a GenAI chatbot, enabling customers to autonomously resolve highly technical queries. This innovative solution reduces test program creation time by 33%-40% and achieves 80% accuracy during the POC, with an expected 95% accuracy in the final product. By leveraging GenAI, customers can now access solutions that traditionally required three to five years of technician experience, significantly enhancing support efficiency and time-to-market.

Sonata's comprehensive solutions enabled the seamless integration of Salesforce CRM with Dynamics 365 CE for Ireland's telecom companies that underwent a merger. By strategically deploying a range of tools, strategies, and methodologies, this initiative decreased customer inquiry response times by 30%, along with other significant benefits.

The client, financial arm of a global automotive giant, witnessed rapid expansion. However, operating in the auto finance sector necessitated substantial technology investments to manage various business facets. With an in-house IT infrastructure, the company encountered typical operational challenges. Sonata proposed a infrastructure management services solution aimed at ensuring uninterrupted business operations and reducing costs.