Insights - Case study

Sonata Software successfully helped a global leader in customer experience (CX) solutions migrate their critical application stack from AWS to Microsoft Azure. Using a hybrid approach of lift-and-shift and refactoring, Sonata helped the client optimize costs, improve performance and enhance scalability and security, all with minimal disruption to their operations.

A global leader in clinical trial technology partnered with Sonata Software to overcome fragmented AI development across its enterprise. Sonata deployed a robust AI Platform-as-a-Service (PaaS) that centralized governance, reduced redundancy, and accelerated time-to-production. The solution accelerated concept-to-production timelines by 50-60% while reducing infrastructure costs by 30-40%,

Sonata delivered a Gen AI-driven patient summary solution for a large healthcare data platform used extensively by providers. By leveraging Phi-3 small language models and Sonata's Harmoni.AI framework, the solution generates concise patient summaries from extensive medical records, enabling healthcare providers to quickly access critical patient information. The implementation resulted in a 70% reduction in manual patient data processing time and a 50% lower administrative workload.

Sonata Software transformed a US healthcare service platform's manual documentation process by implementing a Gen AI-powered intelligent transcription solution. Using Azure OpenAI technology, the solution automatically transcribes physician-patient conversations in real-time and structures them into standardized electronic health record (EHR) sections with appropriate medical coding. This automation now manages 20,000+ patient encounters monthly while delivering $350,000 in annual savings.

Sonata partnered with a leading US retail giant to modernize its IT service management (ITSM) system using generative AI technologies. The solution focused on improving ticket classification, reducing delays due to insufficient ticket information and automating workflows. The engagement is projected to deliver significant operational efficiency, benefiting over 100 stakeholders and generating cost savings of over $300K in the first year.