RPA & Bots
SONATA RPA SOLUTIONS
Help organizations improve their operational efficiency and productivity of their business processes across different verticals using intelligent automation, leveraging Sonata's Proven RPA CoE'sFramework, Accelerators, Services, Operating model
From Sonata Software -The Platformation Company
Intelligent RPA?
For Organizations, performing efficiently with increased productivity requires identification of right business processes across verticals which can be provide accelerated business benefits
Sonata's intelligent RPA through Center of Excellence would help in
- Identifying the right process areas across industry function and verticals which can help in achieve ROI delivering business benefits through RPA Use Case Identifier Framework
- Leverage Framework and Accelerators across RPA Maturity levels in implementing Intelligent Automation in reduced time based on the complexity of the use case
- Build Proven Centre of Excellence for Customer which would ensure right governance, operating model, administration, change management, business continuity plan
- Help in Managing Transition in operations in non-disruptive way including stakeholder management
- Build a robust support for bots(monitoring, orchestrate, deploy, scaling, scheduling, license management) which can help in ongoing support and maintenance of bots
30%Cost savings will be achieved across key RPA-centric functions such as finance & accounting, HR, and supply chain
70-80%Rule based processes can be automated across various business processes resulting in cost savings
40%Increase in Customer Satisfaction Scores where RPA has been implemented across industry functions and verticals
SONATA OFFERINGS
RPA Center of Excellence
Consulting & Automation Strategy, Technology Solution, Operating Model, BOT Engineering & Support, Governance, Administration & Monitoring, Change Management, Security, Audit Trail, R&D Lab
INDUSTRY EXPERIENCE
Banking & Financial Services, Healthcare, Manufacturing, Energy & Utilities, Insurance, Manufacturing, Facilities Management, FMCG, Pharma
Industry Function Exposure
Finance
- Accounts Payables & Receivables
- Invoice Processing
- Procurement
- Reconciliation
- Master Data Management
HR
- User Onboarding and Offboarding
- Leave Management
- Payroll Management
Customer Service
- Self Service Help Desk
- Infra support
Manufacturing
- Order Management
Insurance
- Digitization of Customer Forms
- Underwriting Process
RPA MATURITY
BASIC AUTOMATION
Rules Based Routine and Repetitive Workflow
ENHANCED AUTOMATION
Processing unstructured data and base knowledge Pattern Recognition Intelligent Chatbots
ARTIFICIAL INTELLIGENCE
Natural Language Processing Machine Learning Predictive analytics/hypothesis generation
RPA TOOLS USED
sonata RPA competency
People & Culture
70+ RPA Certified Professionals
Strong Knowledge Base
Agile Resources
End – End RPA Implementation experience
Consultation and Discovery Phase
Business engagement
Pre and Post Deployment consultation
Constant Learning & Development
Tools & Technology
Worked on UIPath, BluePrism, AA, Workfusion, WinAutomation in RPA Engineering
Channel optimization across the supply chain reducing out-of-stock situations
Efficient fulfillment with flexible delivery models – store / hub / warehouse
Leverage RPA tools into RPA engineering ( Release, Deployment, Version Control, etc.)
R& D Lab
Reusable Assets
Frameworks and Integrators
Partnership with UIPath
Organization, Process & Implementation
COE for Organization Structure
RACI Matrix – Roles and Responsibilities,
Templates and checklists
Defined Process for Build, Change Mgmt, Incident, Support
Defined documents for each stage of RPA lifecycle, PDD, SDD,
RPA Qualifiers, ROI Calculator
Governance & Best Practices
RPA Standards and Checklists at each gates (PDD, Design, Engineering, Testing, Integration, Deployment, Support
Centralized Administration & Management of Robots
Dashboard and Reports
Technology Governance
NFR Governance
Operational Governance
Why Sonata?
Experienced Solution Provider
Rich experience in Automation and end-end solution delivery:
- Delivered over 250+ RPA solutions with varied complexities using industry leading RPA products
- Rich experience in RPA maturity levels (1,2,3, Finance, Account Payable and Receivable Process, Support, Insurance, HR, Orders, Pharma thereby align with Customer road map and work as right technology partner in RPA journey
- Dedicated RPA Based Competency Team with knowledge in various Business Process Areas for last 3 years
- Have helped Indian and Global Customers in process identification through process discovery phase
- Have implemented RPA end-end for enterprise customers, so would leverage experience for current journey
- Have association with primer Indian research institute (Indian Institute of Science) for AI and ML
Niche & Focused competency in RPA
World-class automation engineering expertise & Delivery Excellence
- Product Engineering with automation expertise to provide comprahenisve solution, Own Frameworks and IP
- Have business and technology parternship with UIPath in India which helps us leverage thier help and guidance for future versions and technology challenges during implementation
- 80% of all projects are in Agile methodology, we would leverage best practices from various engagements
- Maintain delivery processes aligned to global quality standards (CMMI L5) and business needs, promote Process Awareness across teams, ensuring Process Discipline across all teams
Past Experience and Global Presence
Prior Experience in Key Business Process
- Have automated most of Finance Processes ( AP Invoicnig Process, Indexing, Matching,Reconcillation, Payment, Billing) using RPA for most of the enterprise customers
- Have automated key processes in Insurance, Order (Sales Order, Audit, etc), Pharma and other business areas
- Have worked on most of ERPs ( SAP, Oracle, AX, AS400,iScala, etc) integration and understand the integration touchpoints
Right size Strategic partner to build CCoE driven innovations and value adds
Serving customers in India and globally-
- Serving multiple Fortune 500 customer, across geographies, through our delivery centers in India, US
- Delivery centers in Seattle, WA and Atlanta, Georgia (US) with 150+ resources, to serve some of our large clients in US
RPA DELIVERY APPROACH
Initiation and Planning
- Identify the business processes which qualifies for automation ( including complexity, feasibility)- RPA Questionnaire
- Arrive at size, business benefits, ROI using Sizing and ROI Calculator
- Establish the success criteria, prioritize the use cases
- Conduct Workshop with key stakeholders
- Provide a quote, RFP, Proposal,and obtain Go ahead
Process Detailing and RPA Design
- Document the current business state of the identified processes/use case (PDD)
- Identify the interfaces and systems with which bot will have to interact
- Identify the handshake mechanism
- Solution and Design the Bot approach for the detailed business processes/use cases (SDD – Use Robotic Enterprise Framework)
RPA Engineering
- Program the workflows of the use case using RPA Tool
- Use pre or post processors (libraries)
- Establish the handshake with Interfaces
- Program the alternate flows and exceptions (UIPath Studio, version control – TFS, Git, SVN)
- Code Review and Feedback
- Unit Testing
- System Test the RPA Bot for all different scenarios documented in the process document
- Perform Integration testing user acceptance testing to certify the Bot to next stage
UAT, Deployment, Transition and Go Live
- User Acceptance Testing
- Train the Staff on the new target state ( Bot + human interaction) and system procedures
- Ensure new operational procedures are in place
- Move the bot to production and perform controlled operation across business processes
- Administration, Reports and Analytics ( Orchestrator, Kibana/PowerBI) - Monitoring & Business Metrics
- Monitor and review production output of bot based on measurable outputs
HyperCare, Support & Chg Mgmt
- Provide Hyper Care support for a defined period to ensure stability and transition
- Address anomalies or any exceptions to agreed business process during hyper care support
- Report Bot progress and benefits realization through reporting
- Provide recommendations through continuous improvement
- Move to Standard Support Model for any issues( Ticketing System)
- Handle incremental CR through Design and Engineering Phases
Services Provided
Managed Services for Automation of business process through RPA ( End-End)
Process Discovery & Consultation
RPA Engineering ( Projects/Programs for approved usecases)
RPA Support for developed bots ( Level 1,2,3)
RPA Resourcing for Established customer RPA programs
Establishing RPA Center of Excellence
Business Areas - RPA Implementation
