The client is a 70-year-old fast food chain and is one of the world's largest quick-service chicken chains. It specializes in fried chicken and is headquartered in Atlanta, Georgia. The client was undergoing a demerger, and the company’s management had set the IT team a target cost reduction of 30% while ensuring business as usual (BAU) as far as normal operations were concerned. Their existing vendor was struggling to support their endeavor. There were other factors driving the need for an effective managed services partner as well.