Insights - Case study

Sonata delivered a Gen AI-driven patient summary solution for a large healthcare data platform used extensively by providers. By leveraging Phi-3 small language models and Sonata's Harmoni.AI framework, the solution generates concise patient summaries from extensive medical records, enabling healthcare providers to quickly access critical patient information. The implementation resulted in a 70% reduction in manual patient data processing time and a 50% lower administrative workload.

Sonata Software transformed a US healthcare service platform's manual documentation process by implementing a Gen AI-powered intelligent transcription solution. Using Azure OpenAI technology, the solution automatically transcribes physician-patient conversations in real-time and structures them into standardized electronic health record (EHR) sections with appropriate medical coding. This automation now manages 20,000+ patient encounters monthly while delivering $350,000 in annual savings.

Sonata partnered with a leading US retail giant to modernize its IT service management (ITSM) system using generative AI technologies. The solution focused on improving ticket classification, reducing delays due to insufficient ticket information and automating workflows. The engagement is projected to deliver significant operational efficiency, benefiting over 100 stakeholders and generating cost savings of over $300K in the first year.

Sonata partnered with a fastest growing omnichannel eyewear retail chain to modernize their Microsoft Dynamics 365 finance and operations platform. Through comprehensive re-architecture and implementation of a robust managed support model, Sonata transformed a performance-challenged ERP system into a scalable, globally ready platform. The solution addressed critical database performance issues, streamlined 40+ system integrations and established proactive support frameworks, enabling the client to pursue aggressive international expansion while maintaining operational excellence.

Sonata Software developed a generative AI-powered engineer assist bot for a European telecom service provider to revolutionize their support documentation search process. The solution enables support engineers to find relevant solution documents using natural language queries, seamlessly integrating with existing document repositories. This intelligent search capability delivered 20% faster access to resolution documents and 15% time savings for engineers while significantly reducing customer wait times.