A global manufacturing leader specializing in mining equipment manufacturing and services along with construction chemicals partnered with Sonata Software to modernize its enterprise operations by upgrading from Microsoft Dynamics AX 2009 to Dynamics 365 Finance & Operations.
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Building a unified digital core - A global manufacturer drives efficiency and visibility with Sonata’s Microsoft Dynamics 365
Driving growth through intelligent modernization - A leading manufacturing enterprise unlocks agility and data-driven excellence
A prominent label manufacturing and printing solutions enterprise embarked on a digital transformation journey to overcome the limitations of its legacy systems. Partnering with Sonata Software, the organization modernized its core business processes by implementing Microsoft Dynamics 365 Finance & Operations and Power BI, achieving enhanced visibility, automation, and scalability across its operations.
Data chaos to marketing mastery - Driving marketing impact with Sonata’s implementation of Salesforce marketing cloud
Sonata Software partnered with a client facing critical challenges in customer engagement and data-driven decision-making. By implementing a comprehensive Salesforce marketing cloud solution with Interaction Studio, Sonata unified disparate data sources, automated lead qualification, and established real-time analytics capabilities. The transformation resulted in a 34% boost in lead conversion rates and a 25% increase in marketing ROI, positioning the client for sustainable growth through enhanced customer experiences and optimized marketing operations.
Serving up success - Transforming customer service with Salesforce Service Cloud and a data‑driven case management framework
The client, a leading food manufacturing and distribution company, partnered with Sonata Software to overhaul its fragmented customer service operations. Sonata implemented a unified case management framework powered by Salesforce Service Cloud and integrated via MuleSoft. This solution automated workflows, centralized communications and enabled data-driven insights – resulting in improved SLA adherence, enhanced customer transparency and scalable operations.
Clouds of clarity - Transforming global support and sales operations with Salesforce for a leading cloud data management company
The client, a global leader in data integration and cloud management solutions, partnered with Sonata Software to enhance its customer support and operational efficiency. Sonata re-engineered the client’s Salesforce Service Cloud and CPQ setup, integrated third-party systems like Workday and Oracle Fusion Cloud, and established a 21×5 dedicated support desk. These initiatives streamlined processes, improved visibility, and reduced issue resolution times by 30%.