Many of today's most popular (SaaS) business systems today, whether on-premise or in the cloud, can usually be configured but almost never completely customized. There is a good reason for this, mainly standardizing processes and best practices.
But what if your organization has a unique need that may never be addressed by your SaaS business system? Something very niche but critical to your company. You need to enable line of business as well as IT to address these unique needs and they need to be able to address them in a secure, fast and reliable way.

