Sonata Software transformed the client's member support operations by redesigning a cluttered user interface, integrating AI-powered Copilot assistance, and implementing omnichannel chat capabilities. The solution streamlined advisor workflows, reduced call handling times, and enhanced customer satisfaction through real-time, authenticated support across multiple channels.
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Care without complexity - Enhancing advisor efficiency and member support with AI-powered Copilot for a health insurance
Resolving at speed -Driving service excellence through Dynamics 365 customer service implementation
Sonata Software helped the client streamline end-to-end Customer and IT Service processes using Microsoft Dynamics 365 Customer Service. By leveraging out-of-the-box Microsoft capabilities and targeted customizations, Sonata enabled efficient ticket handling, improved turnaround time, and enhanced visibility into service performance for business leadership.
Threads of excellence - Reimagining service excellence with Dynamics 365 for a leading apparel retailer
Sonata Software partnered with a leading Indian fashion retail company to reimagine its customer service operations across the pre-purchase, purchase, and post-purchase stages. By implementing Microsoft Dynamics 365 Customer Service and leveraging out-of-the-box capabilities with seamless integrations, Sonata helped the client streamline case management, improve SLA compliance, and simplify returns and refunds—resulting in enhanced customer satisfaction and improved operational efficiency.
Building a smarter backbone - Transforming contractor-focused retail with a unified digital core
A leading contractor-focused retail division partnered with Sonata Software to modernize its operations by replacing outdated legacy systems with Microsoft Dynamics 365 Finance & Operations. The transformation streamlined financial and procurement processes, introduced real-time visibility, and embedded predictive automation—creating a future-ready digital foundation to support agile, scalable, and contractor-centric retail operations.
Driving digital logistics - Modernizing operations for unified, scalable growth
A leading U.S. logistics and supply chain provider partnered with Sonata Software to accelerate digital transformation across enterprise systems, fleet operations, and analytics. Through cloud modernization, intelligent automation, and integrated cybersecurity, Sonata helped the client unify operations, enhance end-to-end visibility, and scale seamlessly across a nationwide logistics network.