The client, a global leader in data integration and cloud management solutions, partnered with Sonata Software to enhance its customer support and operational efficiency. Sonata re-engineered the client’s Salesforce Service Cloud and CPQ setup, integrated third-party systems like Workday and Oracle Fusion Cloud, and established a 21×5 dedicated support desk. These initiatives streamlined processes, improved visibility, and reduced issue resolution times by 30%.
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Clouds of clarity - Transforming global support and sales operations with Salesforce for a leading cloud data management company
Process power, payment precision - Transforming finance operations for greater efficiency
Sonata transformed the client’s finance operations using a Gen AI-first approach that re-engineered processes across Accounts Payable, Billing, and Collections. By embedding Gen AI copilots, BOTs, and ML-driven automation, step-change in efficiency (75% less effort), speed (faster billing & reconciliations), and quality (zero disputes) unlocking sustained cash flow improvement and stronger customer trust.
Policy of protection - Enhancing security and performance for a leading insurer with Sonata's managed cloud infrastructure sol
Sonata Software partnered with a leading Indian multinational insurer to optimize their Azure-based infrastructure. The engagement focused on addressing latency issues, enhancing security and ensuring compliance with strict data regulations. As a result, the client achieved faster application performance, reduced operational costs and a higher security compliance score.
Runways to the cloud - Empowering digital transformation for a Indian infrastructure conglomerate through Azure migration
Sonata Software partnered with a leading Indian infrastructure conglomerate to migrate its end-of-life on-premises datacenter to Microsoft Azure. Using a phased lift-and-shift approach, Sonata moved ~100 Windows and SQL servers, including critical ERP systems, analytics platforms and collaboration tools. This modernization effort reduced the client’s operational costs and improved the scalability, reliability and business continuity of their IT foundation.
Fast track to cloud - Lift-and-shift migration to Azure for a global ITES provider
Sonata Software partnered with a global ITES company to re-host its on-premises infrastructure to Microsoft Azure. Using a phased, low-disruption approach, Sonata built a secure Azure landing zone, migrated workloads with Azure-native services and implemented post-migration governance for cost, security and operations.