Insights - Case study

Sonata implemented a comprehensive managed services solution for the UK and Ireland branches of a leading multinational pizza restaurant chain. The solution focused on streamlining helpdesk processes, providing multi-level support, and optimizing user access control. This resulted in significant reductions in incident tickets, improved response times, and enhanced overall IT support efficiency, enabling the client to focus on their core business of delivering quality pizzas to customers.

A global fragrance manufacturer was looking for a strategic partner to address their challenges with AX 2012 stability and performance issues. By establishing a dedicated IT CoE, Sonata delivered robust BAU support, implemented digital solutions, and achieved significant cost savings and performance improvements, positioning the client for future growth

A leading global financial institution partnered with Sonata to migrate from their outdated Lotus Notes-based system to a modern, efficient platform using Microsoft Power Platform and Office 365, resulting in significant time savings and an 80% efficiency improvement,

Sonata helped a hi-tech manufacturer with a GenAI chatbot, enabling customers to autonomously resolve highly technical queries. This innovative solution reduces test program creation time by 33%-40% and achieves 80% accuracy during the POC, with an expected 95% accuracy in the final product. By leveraging GenAI, customers can now access solutions that traditionally required three to five years of technician experience, significantly enhancing support efficiency and time-to-market.

Sonata's comprehensive solutions enabled the seamless integration of Salesforce CRM with Dynamics 365 CE for Ireland's telecom companies that underwent a merger. By strategically deploying a range of tools, strategies, and methodologies, this initiative decreased customer inquiry response times by 30%, along with other significant benefits.