Customer 360 Landing Page
Overview
Modern enterprises, especially in banking and financial services, face fragmented client data spread across various systems and channels. This disjointed data architecture prevents organizations from delivering truly personalized, contextual services to their clients.
Sonata’s Client 360
Sonata’s Customer 360 solution unifies customer data from across the enterprise into a single, intelligent profile. This enables organizations to deliver deeply personalized experiences while improving operational efficiency and decision-making accuracy.
01
AI-powered integration
Consolidate structured and unstructured data across systems using AI and ML for a smart, unified view.
02
Relationship mapping
Establish familial and business linkages to understand household dynamics, product ownership, and influence paths.
03
Advanced analytic
Enable predictive modeling for customer needs, risk profiling, and fraud detection.
04
360° view dashboard
Provide an intuitive, real-time dashboard with omnichannel client insights for marketing, service, and sales teams.
05
Data governance and security
Ensure compliance and secure data handling across all client interaction points.
Key features that power results
Purpose-built features to transform data into insights and insights into action.
Unified client profile
Combines demographic, transactional, and interaction data into a single view
Relationship hierarchies
Visual representation of personal and business relationships.
Real-time event tracking
Capture and interpret customer behavior as it happens.
Channel preference engine
Analyze and recommend optimal communication channels.
Digital engagement index
Score client digital activity for proactive outreach.