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Digital Business Continuity Services

When everyone across the world continues to navigate the ongoing Covid-19 crisis, it is vital for organizations to react quickly to mitigate risk and prepare for the future.

This is an unprecedented time for all of us and Sonata is committed to supporting you with our full strength and expertise.

Let us help you establish remote working models, mitigate risk and deliver key services for Dynamics (MS Dynamics AX, MS Dynamics CRM, Dynamics 365 F&O and CE) with our digital business continuity services.

Speak to our experts to understand how to mitigate risk & ensure business continuity

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Sonata's Proposition

dynamics remote working

Dynamics Remote working setup

  • Free readiness check
  • Terminal Services/ Thin client Setup to invoke Dynamics
  • Deploy Dynamics on BYOD
  • Security setup
process detailing

Light on Services for Dynamics

  • Tool based monitoring for early issue prediction
  • Monitoring & Troubling shooting of integration points with Dynamics
  • Dynamics related SQL database alert & instance cloning
RPA Engineering

Remote Application   Support for Dynamics

  • SOP based resolution of how to queries
  • User access & security roles (Privileges & access levels)
UAT deployment

Remote "Dynamics Care" Help Desk

  • Dynamics functional issues (Configuration/Setup issues)
  • Reconciliation of data, Master Data Management
  • Year end & month end closing support for AX, Dynamics 365
  • One Version Dynamics Platform update support
  • Break fix support (Custom code, workflows, reports etc.)
  • Data Migration, Correction, Processing (Upload/Download)
  • User self help (SOPs & FAQs)



100% Remote : Team, set up & processes fully enabled


Exclusive “Dynamics Care” help desk (MS Dynamics AX, MS Dynamics CRM, Dynamics 365 F&O and CE)


Business continuity at a fraction of your current cost


Flexible commercial model


Tool based monitoring for early issue prediction and proactive resolution


Guaranteed 99.9% application availability



1250+ Dynamics (MS Dynamics AX, MS Dynamics CRM, Dynamics 365 F&O and CE), 400 + resources working on support engagements for global customers


In excess of 13,000 Incidents & resolution per month


15+ Years of Dynamics global SI with proven record of 400+ executions


Expertise on all versions of Dynamics (MS Dynamics AX, MS Dynamics CRM, Dynamics 365 F&O and CE)


MS product engineering and product sustenance expertise


Expertise in Dynamics product support, Dynamics environment monitoring, resolution and Dynamics Product Advisory Support


Gamut of Tools & Accelerators


ITIL & KT based processes, Effective Knowledge Management

Selected Impact Examples

sonata-ready vertical-bar

Leader in underground mining & tunneling

Tool driven flexible global support model following the sun.

97% first time resolution, 95% first day resolution

Optimizing cost by 9% as an impact of centralized data management

4% reduction in TCO

Run one support ensuring - Always on the current version

sonata-accelerate vertical-bar

Major shipping & supply vessel conglomerate

LCS driven proactive monitoring – Ensuring 99.9% application availability.

Cost optimization by 20% as a result of automation of mundane tasks

Y-o-Y improvement in ticket volume by 18%, SLA improvement by 4%

Resolution : 95% first day, 98% first time

Flexible commercial & engagement model

sonata-custom vertical-bar

Global Manufacturer of Packaging & Storage Products

Proactive monitoring for early issue prediction and proactive resolution

Ensured 99.9% application availability.

YOY reduction in ticket volume by 13-15%

Service efficiency resulting in transformed customer experience

Incremental value adds

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