Case Study
Case Study
Our client is a growing and innovative company that offers professional services to companies engaged in metallurgy and exploration. It has 50 offices worldwide in 30 countries and specialises in process improvement.
Problem Statement
The company's production was deteriorating as a result of unstable systems and severe technical issues. It was vital that the organisation solve this issue and establish a platform that would identify problems and provide a roadmap for improving its services.
A Digital Road Map was created to fulfil the client's present demands while also incorporating future requirements. In addition to highlighting strategic concerns that needed to be addressed, the Digital Road Map would aid in the resolution of operational and strategic issues.
A Personalized Solution
The Sonata team created a digital roadmap for a multinational mining corporation to satisfy both the organization's immediate and future demands. It handled ongoing business needs by updating to D365 across many countries. To determine these needs, data from supply chain, operations, finance, transportation, and warehousing was analysed.
As part of our performance management approach, we created a system to track staff productivity. Sonata is a preferred partner to assist our clients in digital transformation and to deliver a comprehensive strategy to make your organisation future-ready. Sonata supported global and functional rollouts around the clock.
Sonata designed and implemented a connector between Dynamics 365 Supplier Relationship Management and a number of other logistics systems. We are currently engaged in a digital transformation engagement with the client, where we are utilising the platform thinking paradigm and enabling IoT and mobility functions.
Benefits
We identified major functional and operational challenges and installed custom solutions to smooth their operations globally, resulting in rapid growth. We were able to provide seamless modernization across existing systems because of Sonata's experience, and these additions helped the business process by eliminating difficulties at the financial and operational levels. It minimised manual labour and made the system future-proof.
The client is among the world's largest commercial real estate services and investment firms in the UK with a turnover of over $23.8 billion. The company has close to a lakh employees and caters to real estate investment firms and tenants through more than 450 offices worldwide.
Problem Statement
The company had deployed Dynamics AX 2012, but it did not go smoothly, and many problems arose. In terms of rolling out and supporting their instance, the customer encountered challenges with their partner. Sonata changed their old management system using its expertise in industry-specific IP implementation. The components were: Finance, Project Operations, Sales Quotations, Vendor and Customer Master.
Sonata was chosen as the ideal partner for the client's Microsoft Dynamics Program because of its track record of solving challenging corporate difficulties. Sonata contributed expertise in Dynamics implementation, support, digital assurance, performance analysis and resolution, PowerApps, and modernization capabilities.
A Personalized Solution
Sonata performed a performance audit on the client's system to identify the main issues with the application. Following the audit, we presented a thorough strategy that addressed their issues. As a result, the whole user experience was improved, and workers were inspired to adjust to the changes. By reducing manual processes, the customer gained greater visibility into procurement and inventory management.
The client needed a solution that would enable the company to efficiently manage its operations and gain better control over business forecasts. To achieve this, they implemented a system that improved real-time reporting of business forecasts and increased transparency across the organisation and its partners. This allowed the client to improve internal controls and secure access.
Sonata deployed a powerful platform-based solution with specific purchase order and timesheet apps for teams across the globe. The system had real-time visibility for orders and the same could be approved on PowerApps.
The Power of PowerApps
Sonata has built and deployed intuitive mobile apps in a short time. The solution has improved the operational efficiency and ergonomics of client teams, who can now access and update data on the go.
The client is a Japanese firm that makes photomasks, photomask blanks, and hard disc drive platters, as well as contact lenses and eyeglass lenses for the healthcare sector, medical photonics, lasers, photographic filters, and software. It is a Forbes Global 2000 Leading Company and a member of the Industry Week 1000. The group consists of 146 consolidated subsidiaries and 10 affiliates globally, with its parent company being a leading manufacturer of optical products.
Problem Statement
Headquartered in Tokyo, the client has 36,000 workers who work to create innovative medical goods and services in more than 30 countries. Despite the fact that the corporation used Dynamics AX 2012 across the board, there was no global standard process; each country established its own protocols as it saw fit.
As a result, reports were inconsistent, visibility between offices was limited, and activities were frequently overcomplicated. The client saw the need to streamline and standardise its operations across all of its locations across the world.
With all of these needs in mind, Sonata suggested using Dynamics 365. However, the migration necessitated a mental adjustment, as abandoning on-premise infrastructure meant relinquishing some autonomy in exchange for the scalability and agility that moving to the cloud provided.
A Personalized Solution
The client created a worldwide Dynamics 365 template with the support of Sonata and began its transformation journey by spreading it out to Australia, Taiwan, and the rest of the Asia Pacific regions. The template was upgraded, and we built a global template that may be used in a variety of countries.
Flexible deployment methodologies and cloud enablement were introduced and optimised processes across all of its locations worldwide to meet dynamic infrastructure demands. The Upgrade tool from Sonata was used to automate code impact evaluations and upgrades. The best of the Bizapps stack (Power Platform) was used, while Sonata's pre-built solution (IP) components were used for specific requirements (e.g., Pricing Configurator for Australia). A dual-shore service delivery strategy was deployed to enhance business, coverage, and cost efficiency.
The key to success
Roll-out and upgrade times were reduced because to Sonata's simpler upgrading technique and automated code evaluation and migration. We created a system that is future-ready, with new digital capabilities and the capacity to grow your organisation. Flexible operations are made possible by configurable prices, an easy-to-use user interface, and intelligent analytics. Cloud hosting and round-the-clock technical support result in lower infrastructure expenses and improved uptime. Financial data reconciliation and reporting were automated, resulting in lower operational expenses, while freight charges and inter-company order processing were also automated. It led to improved financial control and tracking, as well as increased visibility throughout the global organisation.
Sonata created a roadmap to migrate from on-premise applications to Azure Cloud while optimizing IT infrastructure and providing a Hybrid cloud solution to the client.
Sonata helped a precision components leader engineer the data management platform to improve inventory management efficiency using AI/ML based demand forecasting model and intelligent data insights.
Sonata's client met the current challenges and future business needs through a scalable platform as a modern integration hub that provides real time & advanced analytics.
The Modern Claims Management platform built by Sonata provides a centralized integrated Platform for customers, clients and stakeholder with advanced cloud capabilities with extensibility and component-based architecture.
Sonata helped the client with clear definition of their digital roadmap and transforming 30 year old Legacy ERP to cloud. This helped in realizing a 40% cost-saving from the budgeted estimate.
The modern data platform built by Sonata provided data & insights that helped to not just prevent accidents,but also,mitigate any large scale fallout in the rare case of one happening within the safety ecosystem.
Preparing for the International Trade
The client is a multinational pharmacy retailer. The pharmacy chain employs 7,500+ people and operates 650+ stores across Australia and New Zealand, and is branching out into the EU with its first store in Ireland. The firm has often been compared with the global QSR giants as their equivalent in pharmacy because of the scale of its operations.
The firm’s USP is its ability to provide competitive prices through large sales volumes. Its objective, to enhance healthcare outcomes via the most effective and efficient means – providing care and high savings to the patient. To this end, the company sought complete digital integration in its retail operations, a need that gained urgency as a result of lockdowns and pandemic-induced changes in shopping behaviour. The company also needed to ensure that its systems would adapt to its fast growth rates and expansion plans, both across sales channels and across countries. With the increased emphasis on online shopping, the system needed to be able to provide a welcoming customer experience. And finally, since the company’s main line of business medicines and drugs, its systems needed to ensure that laws and guidelines governing prescription sales were adhered to.
Problem Statement
In 2020, The firm had planned to expand into Ireland, using its European tilt as a springboard to shift from discrete, on-premise business systems to a globally supported cloud-based platform. According to the CIO of the firm, the transition was a critical component of their plans. “This transformation will ensure all of our international franchises will operate on one platform, solving a lot of operational barriers. It will allow us to consistently manage and maintain various systems across the world using best practice infrastructure with greater availability, scalability, and cost-effectiveness than our on-premise solution could afford us,” says the CIO.
To provide the best possible support, Sonata, through its Australian arm Sonata Scalable, drew on its deep pool of experience with Microsoft Dynamics, and its own involvement in product engineering with Microsoft, to provide an optimal solution
A Personalized Solution
Full-blown Dynamics 365 solution offering
- Region specific dispensing systems
- Localized currency and tax-coding support
- B2b interaction management
- Supply chain and logistics optimization
- Corporate, individual and franchise billing
- Back-office operations
Customer Experience Management (Mission Happiness)
- True omnichannel retail experience
- Order tracking
- Delivery transparency
- Bespoke solution development, using PowerApps
- Point of sale systems for in-store ordering
- Store planning
- Catalogue management
Adapting to Growth
For the retail chain’s technical team, shifting to the cloud frees them up to focus on the company’s expansion plans. “If I go into a new country, the last thing I need to do is purchase hardware, set up servers, and provide services that way. I can just consume them,” the CIO of the firm says.
“By choosing to adopt a modern, cloud-based approach, the company must either rewrite their applications or adopt a new standard and deploy that. Running with a long-term strategic initiative demonstrated enormous trust in Microsoft and Sonata Scalable," says Brett Crew, VP Sonata Australia, and CEO & Founder, Scalable.