Sonata Software helped a leading Australian out-of-school hours care (OSHC) provider adopt generative AI by establishing an AI strategy, building a centre of excellence (CoE), and deploying an AI-driven email automation system integrated with Azure AI and the client’s OCW platform. The solution automated routine enquiries, improved response times from hours to minutes, and reduced manual customer service workload by 40%, creating a scalable foundation for enterprise AI adoption.
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Care powered by intelligence - Automating parent enquiries with AI-driven email automation and Azure AI
Testing defenses before attackers do - Validating cyber resilience through real-world red team exercises
Sonata conducted a full-scope red team engagement for a multi-property hotel group to simulate real-world cyber-attacks across corporate and property environments. By emulating phishing, external intrusion, and lateral movement scenarios, Sonata helped validate detection and response readiness, uncover credential exposure risks, and strengthen protection of sensitive guest data.
Catalyzing knowledge discovery - Transforming enterprise search with an AI-driven semantic search platform
Sonata Software helped a global biotechnology company modernize its enterprise search capabilities by replacing a legacy Sinequa-based platform with a scalable semantic search solution. The new system unified access to enterprise content, enabled keyword and natural language search, integrated internet search, and improved security through SSO and access controls, resulting in faster data ingestion, significantly higher search accuracy, and more relevant knowledge discovery.
Crafting clinical precision - Improving ERP performance with a D365 F&O upgrade and Azure integration
Sonata Software partnered with a leading global medical equipment manufacturer to enhance their Microsoft Dynamics 365 Finance & Operations environment across multiple countries. Through strategic migration from AX2009, seamless integration with SAP and Azure, and continuous production support, Sonata enabled improved operational efficiency and data visibility. The implementation delivered 15–20% efficiency improvement in operations while ensuring production stability through agile delivery models.
Audits that listen - Reimagining audit management with an AI-powered voice-enabled platform on AWS
Sonata implemented an AI-powered audit management platform with voice-enabled capabilities to help a large packaged goods manufacturer streamline their complex, multi-standard audit processes. By leveraging AWS cloud infrastructure and AI technology, the solution automated stakeholder coordination, centralized information collection, and enabled conversational audit interviews. This transformation reduced audit preparation time by 60%, saving approximately 50 person-hours per audit cycle.