Customer Engagement and Commerce
Accelerate your digital transformation drive with our digital commerce services engineered on SAP Commerce technologies. Sonata’s SAP Commerce (Hybris) portfolio of solutions includes an end to end services for retail, travel, manufacturing & distribution industries, helping enterprises create businesses that are connected, open, intelligent and scalable.
Sonata Software is a strategic Hybris partner with 14+ years of experience in the digital commerce space, recognized by SAP CX (Hybris) as the Most Innovative Partner, and a winner of SAP Pinnacle Award. Sonata brings deep software engineering knowledge and best practices to enable providing a solution that is architected for scale, performance and product know-how that allows for optimum utilization.
Few highlights of Sonata's service excellence include
- Existing customers in both B2B and B2C, across industry verticals.
- Proven experience and expertise in large scale operations with 170+ SAP CX(Hybris) Consultants and industry experts.
- End-to-end capabilities around business case preparation, Hybris implementation, upgrade, engineering, testing, and support.
- Evolved methodology ensuring agile delivery, optimized resource mix, risk mitigation with high-quality delivery.
- Reduced time-to-market through Sonata frameworks and reusable assets.
industry segments
Retail
Drive business outcomes by enchasing customer engagement, providing a seamless experience and delivering deeper business insights across channels
Business Growth with multi-site, multi-channel and multi-region to your E–Commerce platform
360-degree perspective of customer profiles creating exceptional, contextual Omni-Channel
Flexibility to customers to buy online/pick up in-store, and buy online/return in-store
Travel
Provide excellent features on the web front, detailed product information management and back-end integration with multiple inventory systems
Seamlessly connect to multiple GDSs and LCCs for flight, train, hotel bookings & insurance purchases
Engage your customers consistently over mobile devices with a responsive design framework
Grow your business presence by adding features like multi-site multi-region
Distribution
Sonata's B2B SAP CX (Hybris) solution provides a seamless shopping experience and ease to the customers
A robust B2B E-Commerce platform with easy integration to all back-end systems across channels
Improve customer satisfaction by providing them with self-service capabilities
A single view of the customer's demand, inventory, and Supply globally
Platforms
Kartopia is a cutting edge ecommerce platform built for retail, CPG and distribution businesses that are ready for digital transformation to grow their business through increased efficiency and profitability.
Kartopia
Kartopia is a Modular, B2B, B2C and Marketplace in a single Suite to fit with the needs of diversified businesses
services & solutions
Implementation
Steps in SAP CX (Hybris) implementation - Evaluate & Discover, Design & Plan, Build & Test, and Deploy & Support
Support Services
Sonata software provides an extensive range of support services for SAP CX (Hybris) platform, including technical, functional, administration and operations support
Rollout
Business process consolidation and generation of the process map, Agree on Gaps and action plans
Consulting
Discover
- Understand business goals, objectives and opportunities
- Identify Business Need, problem areas and prioritization
- Gather existing documentation/ metrics (company & business specific)
Analyse
- Business benefit recommendation
- Define the TO-BE State
- Problem analysis and validation
- Perform gap analysis
- Analyze technical aspects
Recommendation
- Business benefit recommendation
- Presentation to key stakeholders and consensus / feedback
- Identify & Set KPI's for business TO-BE
Implementation
Evaluation & Discovery
- Business requirement and product features Gap analysis
- Solution Architecture and technical feasibility
Design & Planning
- Velocity planning
- Sprint
- Risk, Issues and Dependency management
- Configuration management plan
- Release plan
Build & Test
- Detailed design, coding, unit and sprint test
- Continuous Integration-build released for testing and acceptance
- Design reviews for compliance
Deployment & Support
- Release into test for performance and security test
- Release into production
- Transition support to Business as Usual(BAU)
- Configuration management for supporting parallel BAU and project delivery
Rollout
Due Diligence
- Analyze application landscape and infrastructure requirements
- Knowledge acquisition plan
- Organizational structure
- Role and responsibilities
- Business Process Understanding.
Rollout Kit Development
- Business process consolidation and generation of process map
- Agree on Gaps and action plans
- Configure the product and process changes
- Certification
- Train project teams
Rollouts
- Process walk through
- Change control process
- Design and configure
- UAT
- Transition
Steady states
- Hand over support to support team
- Feature enhancements
- New module implementations
- New development and customizations
- Analysis
Support Services
Technical
- Defect Fixing
- Change Requests
- Enhancements
- Integrations with other systems
- UI Refresh
- Enriching mobile applications
Functional
- New module implementations and rollouts
- Application Configuration
- Testing
- Training requirements.
Administration & Operations
- Authorization Management
- Preventive Maintenance
- Performance Tuning
- Release Management –Upgrade & Archival
Fixed Capacity
- What: Dedicated fixed number of resources
- When: Requirements are unclear and change frequently. There is a need for flexible and agile project execution
Fixed + Capacity
- What: Dedicated fixed number of resources + Provision of ramp-ups and ramp-downs
- When: Stable applications with specific support needs during peak business periods
Fixed Cost
- What: Fixed number of days of support
- When: Ideal for small and medium level projects with clear and well-defined requirements
Incident Based
- What: Pay as you use model based on the number of incidents.
- When: Stable applications with high number of tickets due to complexity of the installation
Output Based
- What: Value-points based menu of services. Pay as you use model with 3 flexible User-Plans to choose from
- When: Varied requirements; possibility of knowing the exact nature and extent of the incidents is not fully known
Testing
Strategy
- Master Test Strategy
- Compliance Plan
Planning
- Master Test Plan
- Test case development
- Test Script creation
- Sprint Planning
- Backlogs
Functional Test
- Functional Test
- Integration Test
- Regression Test
- UI and Usability Tests
- Extended Feature Team
NF Test
- Performance Test
- Compatibility Test
- Automation (Sprint Level)
- Security Tests
Automation
- Continuous Regression
- Incidence Testing
- Product Test Lab
Upgrade
Preparation
- Discuss & Demonstrate standard process enhancements of the upgraded version
- Identification and listing of all customization
- Understand business process
Build & Test
- Database and application upgrade
- Test case preparation
- Demonstration-gap identification-closure
Training
- Training for business users
- Training manuals updation
UAT
- Production deployment
- Fix issues / defects if any
- Production transition
Go Live
- Go Live
- Post-production support